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In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

A Microsoft account recovery code is a 25-digit code used to help you regain access to your account if you forget your password or if your account is compromised. Go to the Manage how I sign in page of your Microsoft account security dashboard at account.live.com/proofs/manage/additional.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Support for Windows 10, Office 2016 and Office 2019 has ended on October 14, 2025. Learn more about your options for Windows 10 or for Office.

Follow these steps to access the online account recovery form: In the Contact email address text box, enter a current email address where we can contact you, and then select Next. To make sure that we have the correct contact email, we’ll send a code to that address and ask you to enter it.

Learn what to do if the disc drive on your Xbox 360 can’t read discs or won’t open or close.

How to access your Microsoft account? If you have confirmed that your email is a Microsoft account, you can access it by following these steps: Go to the Microsoft account sign-in page at account.microsoft.com and enter your email address and password.

Learn how to find a Windows product key for activation, and when you'll use a digital license instead.

Using remote access, these experienced scammers can misrepresent normal system messages as signs of problems. Scammers might also initiate contact by displaying fake error messages on websites you visit, displaying support numbers and enticing you to call.