If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions.
The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.
Step 1: Clear your PC of viruses or malware before you change your password
Make sure your antivirus program is running and up to date and then do a full scan of your system. If you don't have an antivirus app installed on your PC, learn how to get started with Microsoft Defender
Do the following to turn on malware protection:
Follow the instructions on the screen to open the Virus and threat protection tab
Select Scan options > Full scan > Scan now.
Important
Regardless of which antivirus app you install, run a full scan on your PC before you change your password. You should also set up your antivirus app to automatically get updates and scan your PC on a regular basis.
Step 2: Change or reset your password
After you run the antivirus app, sign in to your account and change your password. Make sure you create a strong password.
If you can't sign in, reset your password.
Step 3: Check your account settings
Because someone else had access to your account, we've reset some of your account settings. To check and change your account settings, go to connected accounts, forwarding, and automatic replies.
Need more help?
Learn how to remove viruses or malware from your Windows PC