Troubleshoot blue screen errors

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. When you experience this type of error, you won't be able to see things like the Start menu or the taskbar on the screen when your PC is turned on. Instead you might see a blue screen with a message that your PC ran into a problem and needs to restart.
When did you get the error?
When did you get the error?
Error after an update is installed
Some stop errors occur after a specific update or driver is installed on your PC. Fixing the error depends on getting to the desktop.

 
Stop error that lets you get to the desktop
Stop error doesn't let you get to the desktop

Error while using your PC
It's not always obvious what may have caused a stop error. On older PCs, it may be that hardware is malfunctioning. If this is the case, try to fix the error using these steps.

 
Check for updates
Remove hardware
Remove software

Error during upgrade to Windows 10
If you see a stop error while you are upgrading to Windows 10, setup will automatically go back to your previous version of Windows.

If the error continues, try to fix it by removing software or hardware.
 
Remove software
Remove hardware


Still having trouble?
Contact us via our virtual support agent. If you've upgraded to Windows 10, you can also use the Contact Support app to contact us. Select the Start  button, then select Contact Support .
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Article ID: 14238 - Last Review: 8 ডিসেম্বর, 2016 - Revision: 44

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