Poor performance occurs when you try to view print jobs in a queue on a computer that is running Windows Server 2008 R2 or Windows 7 if the print queue has many print jobs

Symptoms

Consider the following scenario:

  • You install a printer on a computer that is running Windows Server 2008 R2 or Windows 7.

  • You send many print jobs to the print queue of the printer. Or, the printer has many archived print jobs.

    For example, there are several thousand print jobs in the print queue of the printer.

  • You open the print queue by using the Devices and Printers item in Control Panel or the Print Management Console (PMC) snap-in in Microsoft Management Console (MMC).

In this scenario, the print queue displays an empty queue, or the print queue slowly displays the print jobs in the queue. Additionally, the CPU usage for Rundll32.exe increases to 100 percent in Task Manager.

Note If you open the print queue remotely from a computer that is running Windows Server 2003, Windows Server 2008, Windows Vista, or Windows XP, the issue does not occur.

Cause

This issue occurs because the sorting method for print jobs does not handle a large queue correctly.

When a print job is added to the queue, the print queue user interface (UI) automatically sorts print jobs. However, the sorting method does not handle a large queue correctly.  Therefore, the sorting operation requires a long time to sort the print jobs in the queue, and, the issue that is mentioned in the "Symptoms" section occurs.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows 7.

Registry information

To use the hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Compstui.dll

6.1.7600.20735

276,480

16-Jun-2010

05:55

x86

Findnetprinters.dll

6.1.7600.20735

58,368

16-Jun-2010

05:55

x86

Printui.exe

6.1.7600.20735

60,928

16-Jun-2010

05:54

x86

Puiapi.dll

6.1.7600.20735

169,472

16-Jun-2010

05:58

x86

Puiobj.dll

6.1.7600.20735

324,608

16-Jun-2010

05:58

x86

Printui.dll

6.1.7600.20735

931,840

16-Jun-2010

05:58

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Compstui.dll

6.1.7600.20735

302,080

16-Jun-2010

06:07

x64

Findnetprinters.dll

6.1.7600.20735

67,072

16-Jun-2010

06:08

x64

Printui.exe

6.1.7600.20735

61,952

16-Jun-2010

06:06

x64

Puiapi.dll

6.1.7600.20735

194,560

16-Jun-2010

06:11

x64

Puiobj.dll

6.1.7600.20735

429,568

16-Jun-2010

06:11

x64

Printui.dll

6.1.7600.20735

1,049,600

16-Jun-2010

06:11

x64

Compstui.dll

6.1.7600.20735

276,480

16-Jun-2010

05:55

x86

Findnetprinters.dll

6.1.7600.20735

58,368

16-Jun-2010

05:55

x86

Printui.exe

6.1.7600.20735

60,928

16-Jun-2010

05:54

x86

Puiapi.dll

6.1.7600.20735

169,472

16-Jun-2010

05:58

x86

Puiobj.dll

6.1.7600.20735

324,608

16-Jun-2010

05:58

x86

Printui.dll

6.1.7600.20735

931,840

16-Jun-2010

05:58

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Compstui.dll

6.1.7600.20735

471,040

16-Jun-2010

05:14

IA-64

Findnetprinters.dll

6.1.7600.20735

156,672

16-Jun-2010

05:14

IA-64

Printui.exe

6.1.7600.20735

68,608

16-Jun-2010

05:12

IA-64

Puiapi.dll

6.1.7600.20735

319,488

16-Jun-2010

05:17

IA-64

Puiobj.dll

6.1.7600.20735

842,752

16-Jun-2010

05:17

IA-64

Printui.dll

6.1.7600.20735

1,816,576

16-Jun-2010

05:17

IA-64

Compstui.dll

6.1.7600.20735

276,480

16-Jun-2010

05:55

x86

Findnetprinters.dll

6.1.7600.20735

58,368

16-Jun-2010

05:55

x86

Printui.exe

6.1.7600.20735

60,928

16-Jun-2010

05:54

x86

Puiapi.dll

6.1.7600.20735

169,472

16-Jun-2010

05:58

x86

Puiobj.dll

6.1.7600.20735

324,608

16-Jun-2010

05:58

x86

Printui.dll

6.1.7600.20735

931,840

16-Jun-2010

05:58

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb983476~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

1,847

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Package_2_for_kb983476~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

2,545

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Package_3_for_kb983476~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

2,502

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Package_for_kb983476_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

2,398

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

X86_7a4f0abc35a90f1b111bc3942e9f4bb5_31bf3856ad364e35_6.1.7600.20735_none_8dc426381ac8e76c.manifest

File version

Not applicable

File size

729

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

X86_d7b7640ded5edf5302bfab056806b1f7_31bf3856ad364e35_6.1.7600.20735_none_b150e69b4f253a69.manifest

File version

Not applicable

File size

721

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

X86_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.1.7600.20735_none_d6ea47dc7034ebe7.manifest

File version

Not applicable

File size

24,756

Date (UTC)

16-Jun-2010

Time (UTC)

06:45

Platform

Not applicable

File name

X86_microsoft-windows-p..randprintui-printui_31bf3856ad364e35_6.1.7600.20735_none_dccb58a6ee4322b7.manifest

File version

Not applicable

File size

8,203

Date (UTC)

16-Jun-2010

Time (UTC)

06:41

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_4048aa9949e9afdac06beda0bcc70ed8_31bf3856ad364e35_6.1.7600.20735_none_05cf62c99a2ffd6e.manifest

File version

Not applicable

File size

1,106

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Amd64_5215110659a721f263fad9b2f4552835_31bf3856ad364e35_6.1.7600.20735_none_1a0f77f18cf6ef01.manifest

File version

Not applicable

File size

725

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Amd64_5c49f52b7531e9a3a8cd9ea1de090a4e_31bf3856ad364e35_6.1.7600.20735_none_96b78560058e6a96.manifest

File version

Not applicable

File size

1,092

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Amd64_74f71303969eee0310f8db9372002fc4_31bf3856ad364e35_6.1.7600.20735_none_8624eff8e6a908d6.manifest

File version

Not applicable

File size

725

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Amd64_7a4f0abc35a90f1b111bc3942e9f4bb5_31bf3856ad364e35_6.1.7600.20735_none_e9e2c1bbd32658a2.manifest

File version

Not applicable

File size

731

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Amd64_9425a94497c3d5f07bfb5cda94d23104_31bf3856ad364e35_6.1.7600.20735_none_f8e4217349a9b060.manifest

File version

Not applicable

File size

733

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Amd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.1.7600.20735_none_3308e36028925d1d.manifest

File version

Not applicable

File size

24,760

Date (UTC)

16-Jun-2010

Time (UTC)

07:32

Platform

Not applicable

File name

Amd64_microsoft-windows-p..randprintui-printui_31bf3856ad364e35_6.1.7600.20735_none_38e9f42aa6a093ed.manifest

File version

Not applicable

File size

8,207

Date (UTC)

16-Jun-2010

Time (UTC)

07:27

Platform

Not applicable

File name

Package_1_for_kb983476~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

1,857

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Package_2_for_kb983476~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,768

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Package_3_for_kb983476~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,772

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Package_4_for_kb983476~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

3,004

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Package_for_kb983476_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

3,116

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Wow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.1.7600.20735_none_3d5d8db25cf31f18.manifest

File version

Not applicable

File size

24,014

Date (UTC)

16-Jun-2010

Time (UTC)

06:28

Platform

Not applicable

File name

X86_microsoft-windows-p..randprintui-printui_31bf3856ad364e35_6.1.7600.20735_none_dccb58a6ee4322b7.manifest

File version

Not applicable

File size

8,203

Date (UTC)

16-Jun-2010

Time (UTC)

06:41

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_208e33e2320028db823fea7d3182edaf_31bf3856ad364e35_6.1.7600.20735_none_792a8c7df1e35dd9.manifest

File version

Not applicable

File size

1,090

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Ia64_ae7a4773404cdaaccced13b9ec2635d7_31bf3856ad364e35_6.1.7600.20735_none_7f700b59dd34a04c.manifest

File version

Not applicable

File size

1,104

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Ia64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.1.7600.20735_none_d6ebebd27032f4e3.manifest

File version

Not applicable

File size

24,758

Date (UTC)

16-Jun-2010

Time (UTC)

07:19

Platform

Not applicable

File name

Ia64_microsoft-windows-p..randprintui-printui_31bf3856ad364e35_6.1.7600.20735_none_dcccfc9cee412bb3.manifest

File version

Not applicable

File size

8,205

Date (UTC)

16-Jun-2010

Time (UTC)

07:15

Platform

Not applicable

File name

Package_1_for_kb983476~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

3,040

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Package_for_kb983476_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

1,462

Date (UTC)

16-Jun-2010

Time (UTC)

23:04

Platform

Not applicable

File name

Wow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.1.7600.20735_none_3d5d8db25cf31f18.manifest

File version

Not applicable

File size

24,014

Date (UTC)

16-Jun-2010

Time (UTC)

06:28

Platform

Not applicable

File name

X86_microsoft-windows-p..randprintui-printui_31bf3856ad364e35_6.1.7600.20735_none_dccb58a6ee4322b7.manifest

File version

Not applicable

File size

8,203

Date (UTC)

16-Jun-2010

Time (UTC)

06:41

Platform

Not applicable

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