Exporting from Clipchamp (Troubleshooting)

Use these steps when export is stuck, fails, slow, or missing.

Before you export

1. Keep the original video, audio, and image files available in case Clipchamp asks you to relink them.
2. Close unused apps, browser tabs, and windows.
3. Check free disk space.
4. Update Chrome, Edge, or the Clipchamp Windows app.
5. Choose the smallest resolution that works. Higher resolutions take longer and create larger files. See How to choose the right export resolution.

If export is stuck at 0% or frozen

1. Keep Clipchamp in the foreground. Do not switch tabs or windows during export.
2. Wait a few minutes for long, 4K, or clip-heavy projects.
3. Close other apps and tabs, then export again.
4. In a browser, avoid incognito or InPrivate mode.
5. Turn off browser extensions, then reload and retry.
6. Clear cached images and files in Chrome or Edge, restart the browser, and retry.
7. In the Windows app, restart Clipchamp. If it still fails, try Chrome or Edge.
8. If export freezes at the same point, copy the project, remove or replace media near that point, and export again.

If export fails near the end

1. Check free disk space, then retry.
2. Export at a lower resolution, such as 720p or 1080p instead of 4K.
3. Compress or convert large source videos to MP4, replace them, and retry.
4. Split long projects into copied sections. Export each section to find the failing area.
5. Replace or disconnect assets in the failing section.
6. Update your graphics driver and operating system, or try another computer with the original media files.

If the downloaded file will not play

1. Confirm export finished before opening the file.
2. Check the file size. If it is 0 KB or much smaller than expected, export again.
3. Try another media player or destination platform.
4. Export at a lower resolution.
5. If playback fails in one section, replace or convert that source media and retry.

If there is no download prompt or you cannot find the file

1. Check Downloads first.
2. If prompted, save to a local folder such as Downloads or Desktop.
3. Allow Clipchamp downloads or pop-ups in your browser, then export again.
4. For work or school accounts, check the project's Exports folder in OneDrive or SharePoint unless you chose another location.
5. In the Windows app, choose another save folder or check Clipchamp's storage permission in Windows settings.
6. If you use a sharing integration, also save a local copy when available.

If export is very slow

1. Keep Clipchamp in the foreground and close unused apps or tabs.
2. Lower the resolution if you do not need the largest file. See How to choose the right export resolution.
3. Shorten the project, split it into sections, or replace very large source files with compressed MP4 versions.
4. Update your browser, operating system, and graphics driver.
5. In Clipchamp for personal accounts, go to Settings > Export and turn off hardware acceleration if export problems continue.

More advanced browser fixes

Try these only if the earlier steps did not help.

1. Reset Chrome or Edge flags, then restart the browser.
2. Reset Chrome or Edge settings. You might need to sign in again.
3. Repair Microsoft Edge from Windows Settings.
4. Temporarily disable third-party antivirus software. Keep built-in protection on.
5. Revert CPU overclocking settings, if you changed them.

Still need help?

Contact Clipchamp support for personal accounts or your organization's support for work or school accounts.