Why does the Microsoft online service need to convert some Office files?

Applies To
Excel for Microsoft 365 for Mac Word for Microsoft 365 for Mac PowerPoint for Microsoft 365 for Mac Excel 2024 for Mac Word 2024 for Mac PowerPoint 2024 for Mac Excel 2021 for Mac Word 2021 for Mac PowerPoint 2021 for Mac Excel for iPad Word for iPad PowerPoint for iPad Excel for iPhone Word for iPhone PowerPoint for iPhone Word for Android tablets Excel for Android tablets PowerPoint for Android tablets Excel for Android phones Excel Mobile PowerPoint for Android phones PowerPoint Mobile Word for Android phones Word Mobile

To continue working with certain Microsoft 365 files in this version of Microsoft 365, Microsoft first needs to convert them to a different format using our online service. To do this, we send certain types of files (shown in the table below) over to a secure Microsoft service over the internet for conversion. The converted file is then sent back to your device immediately. The Microsoft online service doesn't store any of your file content on our servers. You can save the converted file and edit it in Microsoft 365 even when you're offline.

Converting the document to a different format helps you get the most up-to-date features and security functionality across all your devices. More specifically, the files are converted so you can do the following:

The Microsoft online service is used to Office Mobile for Windows 10 Office for Android Office for Mac Office for iOS
Open and edit Excel and PowerPoint binary files (.xls, .ppt) as Microsoft Office Open XML files (.xlsx, .pptx). Yes Yes No Yes
Open and edit OpenDocument Format files (.odt, .ods, .odp) as Microsoft Office Open XML files (.docx, .xlsx, .pptx). Yes Yes Yes¹ Yes
Open and edit Comma Separated Value (.csv) files in Excel as Microsoft Office Open XML files (.xlsx). Yes Yes No Yes
Open PowerPoint Office Open XML files (.pptx) that have legacy objects, no longer supported in this version of Microsoft 365. Yes Yes No Yes
Open and edit Rich Text Format files (.rtf) in Word as Microsoft Office Open XML files (.docx). Yes Yes No Yes
Print Word, Excel and PowerPoint files. Yes Yes No Yes
Export Word, Excel, and PowerPoint files as OpenDocument Format files (.odt, .ods, .odp) Yes Yes Yes¹ Yes
Export Word, Excel, and PowerPoint files as tagged PDF (.pdf) No Yes Yes Yes
Open and edit PDF files as Microsoft Word files (.docx) No Yes Yes No

1 In Microsoft 365 for Mac, this feature only applies to Word (.docx) files, not Excel or PowerPoint files.

See Also

As mentioned earlier, the Microsoft online service doesn't store any of your file content on our servers. You can read the Privacy Statement for more information. In some very rare scenarios, the converted file might not contain some data that is incompatible with the new version of Microsoft 365, but the original file is always kept intact and untouched.

Microsoft Privacy Statement