Error code 30029-1011 when installing Office

Applies To
Office 2024 Office 2021 Office 2019 Office 2016 Microsoft 365 for home Office 365 Small Business Microsoft 365 admin Office 365 operated by 21Vianet - Small Business Admin

If you see this error when you install Office, restarting your device and reinstalling Office might fix the problem. If that doesn't work, use the easy fix tool to completely remove Office from your device, and then restart the install.

Note

This error may also occur if you're using the Office Deployment Tool to install Microsoft 365 Apps for enterprise. For more information, go to "Use a newer version of the Office Deployment Tool".

Restart your computer and reinstall Office

  1. Restart your computer.

  2. Reinstall Office.

    To reinstall Office, select the version you want to install and follow those steps.

    Microsoft 365
    Office 2024
    Office 2021
    Office 2019
    Office 2016

Uninstall and reinstall Office

Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC.

  1. Select the button below to start the uninstall troubleshooter.

    Uninstall

  2. Click Open if you get a pop-up window indicating This site is trying to open Get Help.

  3. Follow the prompts on the remaining screens and when prompted, restart your computer.

  4. Select the steps for the version of Office you want to install or reinstall.
    Microsoft 365 | Office 2024 | Office 2021 | Office 2019 | Office 2016

Important

  • The uninstall troubleshooter currently can't uninstall Office 2024.
  • Run the troubleshooter on the same Windows PC with the Microsoft 365 or Office product you want to uninstall.
  • You need to be on Windows 10 or higher to run the troubleshooter.

Tip

If the Microsoft 365 uninstall troubleshooter doesn't completely uninstall Microsoft 365 or Office from your PC, you can try to manually uninstall Office.

Use a newer version of the Office Deployment Tool (only for Microsoft 365 Apps for enterprise installations)

You may see this error if you're using version 16.0.7118.5775 of the Office Deployment Tool to download and install Microsoft 365 Apps for enterprise. The download works, but when you run the /configure command to install Office programs, you receive the following error message, "We're sorry, we had a problem installing your Office program(s)."

To fix this error, download a newer version of the Office Deployment Tool