Get help installing Microsoft 365 Family

The following is a list of solutions for common issues. If you have a specific error message or error code, one of the articles below might help.

	Issue	Solution
	Download & install	Just need to know how to install? Learn how to Install Office on your PC or Mac, and mobile devices. Download taking too long? Switch to a wired connection if you can. If that doesn't help, you might need to temporarily turn off your anti-virus software or firewall. Looking for 64-bit Office? Sometimes, the 64-bit version of Office is the right choice. Learn about the differences and how to install it. Want to use Office in another language? Check out your options. Having problems with the Install button? Look at The Install button on My Account won't install Office.
	Activation and starting Office	Just want to know how to activate your new install of Office? Look at Activate Office for a PC or Activate Office for Mac. Did you get an Unlicensed Product error? Look at Unlicensed Product and activation errors in Office for possible solutions. Trouble activating Office on your Mac? Look at What to try if you can't install or activate Office for Mac for possible solutions. Can't find Office on a Windows PC? See Can't find Office applications in Windows 10? Add app icons to the dock on a Mac When you install Office 2016 for Mac, the app icons aren't automatically added to the dock. See Add the Office for Mac app icon to the dock.
	Install Office on another computer or device	Want to install Office on a family member's computer? Share your subscription. Want to reinstall Office? See Install Office on your PC or Mac.
	Office on iPads & iPhones	On your iPhone or iPad download Word, Excel, Outlook, and PowerPoint from the Apple app store. Ready to use Office on your device? After you install the apps you want, sign in with the same email account that's associated with Office. This is the account you used to sign in to My Account. Check out Install and set up Office on an iPhone or iPad.
	Office on Android phones & tablets, or Chromebooks	On your Android phone or tablet Download Word, Excel, PowerPoint, and Outlook from the Google Play store. On your Chromebook You can't install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps. See How to install and run Microsoft Office on a Chromebook. Ready to use Office on your device? After you install the apps you want, sign in with the same email account that's associated with Office. This is the same account you use to sign in to your account portal. Check out Set up Office apps and email on Android.

Error codes and messages

Here's an example of an error message with an error code:

Error code 30125-4 or 30125-1011 when installing Office	Error code 3-4, 12002-4, 12007-4, or 12152-4 when installing Office
Error code 0-3 when installing Office	"…Another installation is in progress…" error when installing Office
"The account isn't associated with this Office product" message when I try to sign in to my account	"…we can't sign you in right now" error when installing Office
Error code 30169-22 when installing Office	Error code 30033-27 when installing Office
Error code 30094-4 when installing Office	Error code 30145-4 when installing Office
"We're sorry…we can't install Office without modern Windows" error	Can't switch from Microsoft 365
Error code 0-1011, 30088-1015, or 30183-1011 when installing Office	Error when installing Office for two different countries
Error code 30015-6 when installing Office

Although the following articles are not directly related to installation, you might find them useful:

• A subscription notice appears when I open a Microsoft 365 application
• Unlicensed Product and activation errors in Office