If you tried to install a 64-bit or 32-bit version of the Microsoft 365 or Office, or a standalone application such as Visio on a computer that already has either the 32-bit or 64-bit version of Microsoft 365 or Office, you could see an error message similar to the one below. This occurs because you can't mix 64-bit and 32-bit versions of Microsoft 365 or Office.
What to do
To fix this error and switch from 32-bit to 64-bit (or vice-versa), you must do the following in this order.
- Uninstall Microsoft 365 or Office
Go to Uninstall Office from a PC and follow the steps to uninstall the version of Microsoft 365 or Office (or stand-alone Microsoft 365 or Office application, such as Visio or Project) you don't want. - Install the 32-bit or 64-bit version of Microsoft 365 by following these steps: Microsoft 365, Office 2024, or Office 2021 (Select a specific bit version, such as 64-bit and install.)
For overall guidance about which version to install, see Choose the 32-bit or 64-bit version of Office. If you're not sure which bit version you may have already installed, see What version of Office am I using?
