Last Updated: 17 November 2021
ISSUE
After enabling Files on Demand in OneDrive, some customers may see the following error when trying to access items in your OneDrive folder.
- OneDrive cannot connect to Windows. Files On-Demand requires a connection to Windows in order to show your files without taking up space on this device. OneDrive can keep trying to connect to Windows or you can choose to download all your files. You won't be able to use online-only files until this is fixed.
All your OneDrive files and folders are safe, and you can access them through the OneDrive website or the OneDrive mobile app.
RESOLUTION
Please ensure that Windows and OneDrive are up to date.
Open Windows Update and download and install all available updates.
Download and install the latest version of OneDrive.
Restart your computer.
Read more
Learn about OneDrive Files On-Demand
Fixes or workarounds for recent issues in OneDrive
Account support. For help with your Microsoft account and subscriptions, visit Account & Billing Help.
Technical support. For technical support, select Contact Microsoft Support below, enter your problem and select Get Help.
Mobile users can contact Support by opening the OneDrive app and gently shaking your device.
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