FIX: A HIP service that uses SNA (APPC) stops running when it receives a request from an IBM mainframe app

Applies To
Host Integration Server 2013

Symptoms

When the Host Initiated Processing (HIP) service is configured to use SNA (APPC) to communicate with an IBM mainframe, the service may stop running when it receives a request from an IBM mainframe application. When this problem occurs, an event that resembles the following may be logged in the Application log:

Note

Event ID: 1000
Source: HIP Service
Description:
Faulting application name: HIPService.exe, version: version, time stamp: time_stamp
Faulting module name: KERNELBASE.dll, version: version, time stamp: time_stamp
Exception code: 0xe0434352
Fault offset: 0x00000000000264a8
Faulting process id: pid
Faulting application start time: time_stamp
Faulting application path: path\system\HIPService.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll

      

Resolution

Cumulative update information

The fix that resolves this problem is included in Cumulative Update 2 for Host Integration Server 2013.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.