Symptoms
Assume that you have a computer that is running Windows RT 8.1, Windows 8.1, Windows Server 2012 R2, Window 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. The computer is installed with Intel Shark Bay platform GPU model that uses Embedded DisplayPort (eDP). In this situation, you encounter one of the following issues:
- On a desktop, you plug out an external display device, such as a monitor, and then plug in the same or another monitor, it shows a black screen.
- On a laptop, you close the lid of the laptop,and then open it, it shows a black screen.
Cause
This issue occurs because the system does not send a DxgkDdiCommitVidPn call when a display device is unplugged or a laptop lid is closed.
Resolution
To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows 7 and Windows Server 2008 R2, install the hotfix that is described in this article.
Update information for Windows 8.1 and Windows Server 2012 R2
For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014
Hotfix information for Windows 7 and Windows Server 2008 R2
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2.
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information and notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version Product Milestone Service branch 6.1.760 1.18xxx Windows 7 and Windows Server 2008 R2 SP1 GDR 6.1.760 1.22xxx Windows 7 and Windows Server 2008 R2 SP1 LDR 6.1.760 1.17xxx Windows 7 and Windows Server 2008 R2 SP1 GDR GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Cdd.dll | 6.1.7601.18391 | 107,520 | 12-Feb-2014 | 02:02 | x86 |
| Dxgkrnl.sys | 6.1.7601.18391 | 730,048 | 12-Feb-2014 | 02:09 | x86 |
| Dxgmms1.sys | 6.1.7601.18391 | 219,072 | 12-Feb-2014 | 02:09 | x86 |
| Lddmcore.ptxml | Not applicable | 1,151 | 13-Jul-2009 | 20:32 | Not applicable |
| Cdd.dll | 6.1.7601.22596 | 107,520 | 12-Feb-2014 | 02:08 | x86 |
| Dxgkrnl.sys | 6.1.7601.22596 | 730,560 | 12-Feb-2014 | 02:14 | x86 |
| Dxgmms1.sys | 6.1.7601.22596 | 219,072 | 12-Feb-2014 | 02:14 | x86 |
| Lddmcore.ptxml | Not applicable | 1,151 | 13-Jul-2009 | 20:32 | Not applicable |
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Cdd.dll | 6.1.7601.17554 | 144,384 | 03-Feb-2011 | 11:25 | x64 |
| Dxgkrnl.sys | 6.1.7601.18391 | 985,536 | 12-Feb-2014 | 02:40 | x64 |
| Dxgmms1.sys | 6.1.7601.18391 | 265,152 | 12-Feb-2014 | 02:40 | x64 |
| Lddmcore.ptxml | Not applicable | 1,151 | 08-Jul-2010 | 18:22 | Not applicable |
| Cdd.dll | 6.1.7601.17514 | 144,384 | 20-Nov-2010 | 12:55 | x64 |
| Dxgkrnl.sys | 6.1.7601.22596 | 986,560 | 12-Feb-2014 | 02:40 | x64 |
| Dxgmms1.sys | 6.1.7601.22596 | 265,152 | 12-Feb-2014 | 02:40 | x64 |
| Lddmcore.ptxml | Not applicable | 1,151 | 13-Jul-2009 | 20:25 | Not applicable |
For all supported IA-64-based versions of Windows Server 2008 R2
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Cdd.dll | 6.1.7601.17514 | 347,136 | 20-Nov-2010 | 10:06 | IA-64 |
| Dxgkrnl.sys | 6.1.7601.18391 | 2,506,176 | 12-Feb-2014 | 01:57 | IA-64 |
| Dxgmms1.sys | 6.1.7601.18391 | 671,168 | 12-Feb-2014 | 01:57 | IA-64 |
| Lddmcore.ptxml | Not applicable | 1,151 | 13-Jul-2009 | 20:25 | Not applicable |
| Cdd.dll | 6.1.7601.17514 | 347,136 | 20-Nov-2010 | 10:06 | IA-64 |
| Dxgkrnl.sys | 6.1.7601.22596 | 2,508,736 | 12-Feb-2014 | 01:59 | IA-64 |
| Dxgmms1.sys | 6.1.7601.22596 | 671,680 | 12-Feb-2014 | 01:59 | IA-64 |
| Lddmcore.ptxml | Not applicable | 1,151 | 13-Jul-2009 | 20:25 | Not applicable |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
Additional file information
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
| File property | Value |
|---|---|
| File name | Update.mum |
| File version | Not applicable |
| File size | 1,867 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
| File name | X86_25c380377c967f5497451e1aecb5d272_31bf3856ad364e35_6.1.7601.18391_none_48185536ebbe738f.manifest |
| File version | Not applicable |
| File size | 722 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
| File name | X86_53689c291860d138f8f4a6a19ec01061_31bf3856ad364e35_6.1.7601.22596_none_9d9e33ac86304940.manifest |
| File version | Not applicable |
| File size | 696 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
| File name | X86_7cb6eb1a91f04f6778ae2063a5a1a1eb_31bf3856ad364e35_6.1.7601.22596_none_4684072c27e3bb3d.manifest |
| File version | Not applicable |
| File size | 722 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
| File name | X86_a8a847dd698935d5ea412b4e0039c581_31bf3856ad364e35_6.1.7601.18391_none_afa6e29417f67cfd.manifest |
| File version | Not applicable |
| File size | 696 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.18391_none_bf7d4f58bccea38a.manifest |
| File version | Not applicable |
| File size | 1,181 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 02:37 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.22596_none_c00bef7bd5e7bf2e.manifest |
| File version | Not applicable |
| File size | 1,181 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 02:45 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.18391_none_ad7667b84212915d.manifest |
| File version | Not applicable |
| File size | 13,193 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 02:39 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.22596_none_ae0507db5b2bad01.manifest |
| File version | Not applicable |
| File size | 13,193 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 02:46 |
| Platform | Not applicable |
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
| File property | Value |
|---|---|
| File name | Amd64_1f1880ea02655f684e99824a32a8bfe8_31bf3856ad364e35_6.1.7601.18391_none_69cfe94742a4dfc3.manifest |
| File version | Not applicable |
| File size | 700 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
| File name | Amd64_3ebb9c124b32eaf48e3ec6e801bd373f_31bf3856ad364e35_6.1.7601.18391_none_fc7f076345dcd123.manifest |
| File version | Not applicable |
| File size | 726 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
| File name | Amd64_64066fc68126819883af74436775f9fa_31bf3856ad364e35_6.1.7601.22596_none_ce333c3dc11a5d63.manifest |
| File version | Not applicable |
| File size | 700 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
| File name | Amd64_f530952af6082b4c8247e3e9521630ab_31bf3856ad364e35_6.1.7601.22596_none_873e7060d1820d7d.manifest |
| File version | Not applicable |
| File size | 726 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.18391_none_1b9beadc752c14c0.manifest |
| File version | Not applicable |
| File size | 1,183 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 03:05 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.22596_none_1c2a8aff8e453064.manifest |
| File version | Not applicable |
| File size | 1,183 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 03:01 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.18391_none_0995033bfa700293.manifest |
| File version | Not applicable |
| File size | 13,309 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:31 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.22596_none_0a23a35f13891e37.manifest |
| File version | Not applicable |
| File size | 13,309 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:31 |
| Platform | Not applicable |
| File name | Update.mum |
| File version | Not applicable |
| File size | 2,101 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
| File property | Value |
|---|---|
| File name | Ia64_0cfb8903520f63979f3b2168b29d3bd1_31bf3856ad364e35_6.1.7601.18391_none_33cf75e37426730b.manifest |
| File version | Not applicable |
| File size | 698 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
| File name | Ia64_240b96211b6b65e114b5ce16bef716ca_31bf3856ad364e35_6.1.7601.22596_none_8009981a3f148ea2.manifest |
| File version | Not applicable |
| File size | 724 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
| File name | Ia64_5ec360b6ced1d009a024ea4279b38480_31bf3856ad364e35_6.1.7601.22596_none_d44d197083da5e7a.manifest |
| File version | Not applicable |
| File size | 698 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
| File name | Ia64_e8a1e3c875be360bef8b71d534cadb66_31bf3856ad364e35_6.1.7601.18391_none_9e054eb2cae40c3b.manifest |
| File version | Not applicable |
| File size | 724 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
| File name | Ia64_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.18391_none_bf7ef34ebcccac86.manifest |
| File version | Not applicable |
| File size | 1,182 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 02:25 |
| Platform | Not applicable |
| File name | Ia64_microsoft-windows-e..nitor-shutdown-dxgi_31bf3856ad364e35_6.1.7601.22596_none_c00d9371d5e5c82a.manifest |
| File version | Not applicable |
| File size | 1,182 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 02:31 |
| Platform | Not applicable |
| File name | Ia64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.18391_none_ad780bae42109a59.manifest |
| File version | Not applicable |
| File size | 13,307 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
| File name | Ia64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.22596_none_ae06abd15b29b5fd.manifest |
| File version | Not applicable |
| File size | 13,307 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
| File name | Update.mum |
| File version | Not applicable |
| File size | 1,469 |
| Date (UTC) | 12-Feb-2014 |
| Time (UTC) | 07:24 |
| Platform | Not applicable |
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.