RemoteApp program pop-up window is hidden in Windows

Applies To
Windows 8.1 Enterprise Windows 8.1 Windows 8.1 Pro Windows Server 2012 R2 Datacenter Windows Server 2012 R2 Essentials Windows Server 2012 R2 Foundation Windows Server 2012 R2 Standard Windows 8 Enterprise Windows 8 Windows 8 Pro Windows Server 2012 Datacenter Windows Server 2012 Datacenter Windows Server 2012 Essentials Windows Server 2012 Foundation Windows Server 2012 Foundation Windows Server 2012 Standard Windows Server 2012 Standard Windows 7 Service Pack 1 Windows 7 Enterprise Windows 7 Home Basic Windows 7 Home Premium Windows 7 Professional Windows 7 Ultimate Windows Server 2008 R2 Service Pack 1 Windows Server 2008 R2 Enterprise Windows Server 2008 R2 Datacenter Windows Server 2008 R2 Foundation Windows Server 2008 R2 Standard

This article describes an issue when a RemoteApp program window is hidden in Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2. This issue is resolved in hotfix 2964832 that is described in this article and has a prerequisite.

Symptoms

Assume that you publish some RemoteApp programs on a remote desktop server. When you open a RemoteApp program from a client computer, the pop-up window of the RemoteApp program opens on top of other program windows, and then the window is hidden immediately behind the other windows. 
This issue occurs if the client computer is running Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2.

Resolution

To resolve this issue, install the hotfix that is described in this article.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http:⁠//support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 8.1 with update 2919355
  • Windows Server 2012 R2 with update 2919355
  • Windows 8
  • Windows Server 2012
  • Windows 7 Service Pack 1 (SP1) with update 2830477
  • Windows Server 2008 R2 SP1 with update 2830477

For more information about update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014 For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2 For more information about update 2830477, click the following article number to view the article in the Microsoft Knowledge Base:

2830477 Update for RemoteApp and Desktop Connections feature is available for Windows

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 file information notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version Product Milestone Service branch
    6.3.960 0.17 xxx Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 RTM GDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT 8.1

File name File version File size Date Time Platform
Mstscax.mof Not applicable 2,055 18-Jun-2013 14:55 Not applicable
Rdvidcrl.dll 6.3.9600.17041 943,616 06-Mar-2014 06:07 Not applicable

For all supported x86-based versions of Windows 8.1

File name File version File size Date Time Platform
Mstscax.dll 6.3.9600.17112 5,774,848 01-May-2014 05:20 x86
Mstscax.mof Not applicable 2,055 18-Jun-2013 12:26 Not applicable

For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name File version File size Date Time Platform
Mstscax.mof Not applicable 2,055 18-Jun-2013 14:55 Not applicable
Rdvidcrl.dll 6.3.9600.17041 1,057,280 06-Mar-2014 07:47 x64
Mstscax.mof Not applicable 2,055 18-Jun-2013 12:26 Not applicable

Windows RT, Windows 8, and Windows Server 2012 file information notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version Product Milestone Service branch
    6.2.920 0.16 xxx Windows RT, Windows 8, and Windows Server 2012 RTM GDR
    6.2.920 0.21xxx Windows RT, Windows 8, and Windows Server 2012 RTM LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT

File name File version File size Date Time Platform
Aaclient.dll 6.2.9200.16906 246,272 30-Apr-2014 22:38 Not applicable
Aaclient.mof Not applicable 1,261 06-Jul-2012 20:07 Not applicable
Mstscax.dll 6.2.9200.16910 4,583,936 30-Apr-2014 22:38 Not applicable
Mstscax.mof Not applicable 2,055 06-Jul-2012 20:11 Not applicable
Tsgqec.dll 6.2.9200.16465 35,840 27-Nov-2012 03:24 Not applicable

For all supported x86-based versions of Windows 8

File name File version File size Date Time Platform
Aaclient.dll 6.2.9200.16384 269,312 26-Jul-2012 03:17 x86
Aaclient.mof Not applicable 1,261 02-Jun-2012 14:30 Not applicable
Mstscax.dll 6.2.9200.16910 5,092,864 30-Apr-2014 23:27 x86
Mstscax.mof Not applicable 2,055 02-Jun-2012 14:31 Not applicable
Tsgqec.dll 6.2.9200.16384 37,376 26-Jul-2012 03:20 x86
Aaclient.dll 6.2.9200.21033 269,312 01-May-2014 05:45 x86
Aaclient.mof Not applicable 1,261 02-Jun-2012 14:30 Not applicable
Mstscax.dll 6.2.9200.21033 5,092,352 01-May-2014 05:46 x86
Mstscax.mof Not applicable 2,055 02-Jun-2012 14:31 Not applicable
Tsgqec.dll 6.2.9200.16384 37,376 26-Jul-2012 03:20 x86

For all supported x64-based versions of Windows 8 and Windows Server 2012

File name File version File size Date Time Platform
Aaclient.dll 6.2.9200.16384 322,560 26-Jul-2012 03:04 x64
Aaclient.mof Not applicable 1,261 02-Jun-2012 14:30 Not applicable
Mstscax.dll 6.2.9200.16910 5,980,160 30-Apr-2014 22:58 x64
Mstscax.mof Not applicable 2,055 02-Jun-2012 14:31 Not applicable
Tsgqec.dll 6.2.9200.16384 44,544 26-Jul-2012 03:07 x64
Aaclient.dll 6.2.9200.16384 322,560 26-Jul-2012 03:04 x64
Aaclient.mof Not applicable 1,261 02-Jun-2012 14:30 Not applicable
Mstscax.dll 6.2.9200.21033 5,979,648 30-Apr-2014 23:42 x64
Mstscax.mof Not applicable 2,055 02-Jun-2012 14:31 Not applicable
Tsgqec.dll 6.2.9200.16384 44,544 26-Jul-2012 03:07 x64
Aaclient.dll 6.2.9200.16384 269,312 26-Jul-2012 03:17 x86
Aaclient.mof Not applicable 1,261 02-Jun-2012 14:30 Not applicable
Mstscax.dll 6.2.9200.16910 5,092,864 30-Apr-2014 23:27 x86
Mstscax.mof Not applicable 2,055 02-Jun-2012 14:31 Not applicable
Tsgqec.dll 6.2.9200.16384 37,376 26-Jul-2012 03:20 x86
Aaclient.dll 6.2.9200.21033 269,312 01-May-2014 05:45 x86
Aaclient.mof Not applicable 1,261 02-Jun-2012 14:30 Not applicable
Mstscax.dll 6.2.9200.21033 5,092,352 01-May-2014 05:46 x86
Mstscax.mof Not applicable 2,055 02-Jun-2012 14:31 Not applicable
Tsgqec.dll 6.2.9200.16384 37,376 26-Jul-2012 03:20 x86

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name File version File size Date Time Platform
Mstscax.dll 6.3.9600.17112 5,699,072 03-May-2014 02:14 x86
Mstscax.mof Not applicable 2,055 26-Nov-2013 22:49 Not applicable
Rdvidcrl.dll 6.3.9600.16415 855,552 09-Jan-2014 02:22 x86
Tsgqec.dll 6.3.9600.16415 53,248 09-Jan-2014 02:22 x86
Mstscax.dll 6.3.9600.17112 5,699,072 03-May-2014 02:26 x86
Mstscax.mof Not applicable 2,055 26-Nov-2013 22:44 Not applicable
Rdvidcrl.dll 6.3.9600.16415 855,552 09-Jan-2014 02:31 x86
Tsgqec.dll 6.3.9600.16415 53,248 09-Jan-2014 02:31 x86

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name File version File size Date Time Platform
Mstscax.dll 6.3.9600.17112 6,580,224 03-May-2014 02:39 x64
Mstscax.mof Not applicable 2,055 26-Nov-2013 22:49 Not applicable
Rdvidcrl.dll 6.3.9600.16415 1,057,280 26-Nov-2013 22:49 x64
Tsgqec.dll 6.3.9600.16415 62,976 26-Nov-2013 22:49 x64
Mstscax.dll 6.3.9600.17112 6,580,224 03-May-2014 02:38 x64
Mstscax.mof Not applicable 2,055 26-Nov-2013 22:49 Not applicable
Rdvidcrl.dll 6.3.9600.16415 1,057,280 26-Nov-2013 22:49 x64
Tsgqec.dll 6.3.9600.16415 62,976 26-Nov-2013 22:49 x64
Mstscax.dll 6.3.9600.17112 5,699,072 03-May-2014 02:14 x86
Mstscax.mof Not applicable 2,055 26-Nov-2013 22:49 Not applicable
Rdvidcrl.dll 6.3.9600.16415 855,552 09-Jan-2014 02:22 x86
Tsgqec.dll 6.3.9600.16415 53,248 09-Jan-2014 02:22 x86
Mstscax.dll 6.3.9600.17112 5,699,072 03-May-2014 02:26 x86
Mstscax.mof Not applicable 2,055 26-Nov-2013 22:44 Not applicable
Rdvidcrl.dll 6.3.9600.16415 855,552 09-Jan-2014 02:31 x86
Tsgqec.dll 6.3.9600.16415 53,248 09-Jan-2014 02:31 x86

      

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

Additional files for Windows RT 8.1

File property Value
File name Arm_23388399adb2dc5e4d67862d97d14a2c_31bf3856ad364e35_6.3.9600.17112_none_f5dc41b2a41e6ee8.manifest
File version Not applicable
File size 722
Date (UTC) 01-May-2014
Time (UTC) 19:22
Platform Not applicable
File name Arm_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17112_none_c4d9d2e7e108138f.manifest
File version Not applicable
File size 150,088
Date (UTC) 01-May-2014
Time (UTC) 19:22
Platform Not applicable
File name Update.mum
File version Not applicable
File size 1,605
Date (UTC) 01-May-2014
Time (UTC) 19:22
Platform Not applicable

Additional files for all supported x86-based versions of Windows 8.1

File property Value
File name Update.mum
File version Not applicable
File size 1,605
Date (UTC) 01-May-2014
Time (UTC) 19:18
Platform Not applicable
File name X86_9708eecb8d3888905c0a87662a1a5095_31bf3856ad364e35_6.3.9600.17112_none_e1640680f76402c6.manifest
File version Not applicable
File size 722
Date (UTC) 01-May-2014
Time (UTC) 19:18
Platform Not applicable
File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17112_none_c4d7608fe10af4c9.manifest
File version Not applicable
File size 150,088
Date (UTC) 01-May-2014
Time (UTC) 19:18
Platform Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File property Value
File name Amd64_9708eecb8d3888905c0a87662a1a5095_31bf3856ad364e35_6.3.9600.17112_none_3d82a204afc173fc.manifest
File version Not applicable
File size 724
Date (UTC) 01-May-2014
Time (UTC) 19:49
Platform Not applicable
File name Amd64_ca6ad15e59c3f4aa720d888374c4fca3_31bf3856ad364e35_6.3.9600.17112_none_b087dd1c41a4b1f0.manifest
File version Not applicable
File size 726
Date (UTC) 01-May-2014
Time (UTC) 19:49
Platform Not applicable
File name Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17112_none_20f5fc13996865ff.manifest
File version Not applicable
File size 150,094
Date (UTC) 01-May-2014
Time (UTC) 19:49
Platform Not applicable
File name Update.mum
File version Not applicable
File size 2,298
Date (UTC) 01-May-2014
Time (UTC) 19:49
Platform Not applicable
File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.3.9600.17112_none_c4d7608fe10af4c9.manifest
File version Not applicable
File size 150,088
Date (UTC) 01-May-2014
Time (UTC) 19:49
Platform Not applicable

Additional file information for Windows RT, Windows 8, and Windows Server 2012

Additional files for Windows RT

File property Value
File name Arm_ddaacf3acc455d694a0be7e69cd50e1c_31bf3856ad364e35_6.2.9200.16910_none_e53e5f14948bb3f3.manifest
File version Not applicable
File size 722
Date (UTC) 01-May-2014
Time (UTC) 18:09
Platform Not applicable
File name Arm_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.16910_none_2ce33fa596d6dffb.manifest
File version Not applicable
File size 137,760
Date (UTC) 01-May-2014
Time (UTC) 18:09
Platform Not applicable
File name Update.mum
File version Not applicable
File size 1,593
Date (UTC) 01-May-2014
Time (UTC) 18:09
Platform Not applicable

Additional files for all supported x86-based versions of Windows 8

File property Value
File name Update.mum
File version Not applicable
File size 1,793
Date (UTC) 01-May-2014
Time (UTC) 18:36
Platform Not applicable
File name X86_731feca19feb6e83f895b3a426e00b29_31bf3856ad364e35_6.2.9200.16910_none_7f2d64a3475a9a58.manifest
File version Not applicable
File size 722
Date (UTC) 01-May-2014
Time (UTC) 18:36
Platform Not applicable
File name X86_a64204ca2e12023192b036217a5fc997_31bf3856ad364e35_6.2.9200.21033_none_7f2ac78d7718340e.manifest
File version Not applicable
File size 722
Date (UTC) 01-May-2014
Time (UTC) 18:36
Platform Not applicable
File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.16910_none_2ce0cd4d96d9c135.manifest
File version Not applicable
File size 137,760
Date (UTC) 01-May-2014
Time (UTC) 18:36
Platform Not applicable
File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.21033_none_2d57a15ab0051b01.manifest
File version Not applicable
File size 137,760
Date (UTC) 01-May-2014
Time (UTC) 18:36
Platform Not applicable

Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012

File property Value
File name Amd64_555e147a2c36d3fd8e3244069d200a6c_31bf3856ad364e35_6.2.9200.21033_none_5ac1a8de191d2062.manifest
File version Not applicable
File size 1,092
Date (UTC) 01-May-2014
Time (UTC) 18:54
Platform Not applicable
File name Amd64_5d7d18bc48d29dc00b5cac3891cdeabb_31bf3856ad364e35_6.2.9200.16910_none_216923006684bf2d.manifest
File version Not applicable
File size 1,092
Date (UTC) 01-May-2014
Time (UTC) 18:54
Platform Not applicable
File name Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.16910_none_88ff68d14f37326b.manifest
File version Not applicable
File size 137,766
Date (UTC) 01-May-2014
Time (UTC) 18:54
Platform Not applicable
File name Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.21033_none_89763cde68628c37.manifest
File version Not applicable
File size 137,766
Date (UTC) 01-May-2014
Time (UTC) 18:54
Platform Not applicable
File name Update.mum
File version Not applicable
File size 2,038
Date (UTC) 01-May-2014
Time (UTC) 18:54
Platform Not applicable
File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.16910_none_2ce0cd4d96d9c135.manifest
File version Not applicable
File size 137,760
Date (UTC) 01-May-2014
Time (UTC) 18:54
Platform Not applicable
File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.2.9200.21033_none_2d57a15ab0051b01.manifest
File version Not applicable
File size 137,760
Date (UTC) 01-May-2014
Time (UTC) 18:54
Platform Not applicable

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property Value
File name Update.mum
File version Not applicable
File size 1,459
Date (UTC) 04-May-2014
Time (UTC) 20:51
Platform Not applicable
File name X86_858355eb700f5ede2156e08950c1004b_31bf3856ad364e35_7.2.7601.22673_none_4a3d2f5f62401aa8.manifest
File version Not applicable
File size 722
Date (UTC) 04-May-2014
Time (UTC) 20:51
Platform Not applicable
File name X86_9c0cd86306bd1d5a3c5240d70ec8c2d3_31bf3856ad364e35_7.2.7601.18460_none_24c0b85f2a19fa72.manifest
File version Not applicable
File size 722
Date (UTC) 04-May-2014
Time (UTC) 20:51
Platform Not applicable
File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.18460_none_eb5a91c04dc8944b.manifest
File version Not applicable
File size 169,551
Date (UTC) 04-May-2014
Time (UTC) 20:55
Platform Not applicable
File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22673_none_ebdc616366eb9932.manifest
File version Not applicable
File size 169,551
Date (UTC) 04-May-2014
Time (UTC) 20:55
Platform Not applicable

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File property Value
File name Amd64_eb232e95c54e3024d3fbfebe36804b20_31bf3856ad364e35_7.2.7601.22673_none_df8c6d87be504e83.manifest
File version Not applicable
File size 1,092
Date (UTC) 04-May-2014
Time (UTC) 20:51
Platform Not applicable
File name Amd64_f688ff4946aee8812897118c88b4da6a_31bf3856ad364e35_7.2.7601.18460_none_fc39d0abb28b7427.manifest
File version Not applicable
File size 1,092
Date (UTC) 04-May-2014
Time (UTC) 20:51
Platform Not applicable
File name Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.18460_none_47792d4406260581.manifest
File version Not applicable
File size 169,557
Date (UTC) 04-May-2014
Time (UTC) 20:51
Platform Not applicable
File name Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22673_none_47fafce71f490a68.manifest
File version Not applicable
File size 169,557
Date (UTC) 04-May-2014
Time (UTC) 20:51
Platform Not applicable
File name Update.mum
File version Not applicable
File size 1,467
Date (UTC) 04-May-2014
Time (UTC) 20:51
Platform Not applicable
File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.18460_none_eb5a91c04dc8944b.manifest
File version Not applicable
File size 169,551
Date (UTC) 04-May-2014
Time (UTC) 20:51
Platform Not applicable
File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_7.2.7601.22673_none_ebdc616366eb9932.manifest
File version Not applicable
File size 169,551
Date (UTC) 04-May-2014
Time (UTC) 20:51
Platform Not applicable