This article describes an issue when you connect to a network shared printer in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, or Windows Server 2012. Check out the details of the issue.
Resolution
To resolve this issue, install the hotfix that is described in this article or the update rollup (recommended) that contains this hotfix. You may have to restart the computer after you install the hotfix or update rollup.
| Windows version | Hotfix | Hotfix prerequisite | Update rollup | Update rollup prerequisite |
|---|---|---|---|---|
| Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2 | Not available | Not applicable | Get update rollup | Install Update 2919355first |
| Windows 8, Windows RT, or Windows Server 2012 | Click "Hotfix Download Available" | No prerequisite | Get update rollup | No prerequisite |
The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.
Symptoms
Assume that you have a computer that is running Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, or Windows Server 2012. When you connect the computer to a network shared printer, the printer model name is used as the printer icon name in the Devices and Printers item. The network shared printer name is not used as expected.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
Additional hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Registry information
To apply this hotfix, you do not have to make any changes to the registry.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT, Windows 8, and Windows Server 2012 file information notes
Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
- The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT, Windows 8, and Windows Server 2012" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Localspl.dll | 6.2.9200.16911 | 722,432 | 01-May-2014 | 22:33 | Not applicable |
| Winprint.dll | 6.2.9200.16451 | 32,768 | 06-Nov-2012 | 03:24 | Not applicable |
For all supported x86-based versions of Windows 8
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Localspl.dll | 6.2.9200.16911 | 833,024 | 01-May-2014 | 22:39 | x86 |
| Winprint.dll | 6.2.9200.16451 | 32,256 | 06-Nov-2012 | 04:20 | x86 |
| Localspl.dll | 6.2.9200.21033 | 839,680 | 01-May-2014 | 22:54 | x86 |
| Winprint.dll | 6.2.9200.20555 | 32,256 | 06-Nov-2012 | 04:24 | x86 |
For all supported x64-based versions of Windows 8 and Windows Server 2012
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Localspl.dll | 6.2.9200.16911 | 1,023,488 | 01-May-2014 | 22:37 | x64 |
| Winprint.dll | 6.2.9200.16451 | 39,936 | 06-Nov-2012 | 04:19 | x64 |
| Localspl.dll | 6.2.9200.21033 | 1,035,264 | 01-May-2014 | 22:47 | x64 |
| Winprint.dll | 6.2.9200.20555 | 39,936 | 06-Nov-2012 | 04:25 | x64 |
Additional file information
Additional file information for Windows RT, Windows 8, and Windows Server 2012
Additional files for Windows RT
| File property | Value |
|---|---|
| File name | Arm_8f038b7a3c6c702bde52722326fd35c3_31bf3856ad364e35_6.2.9200.16911_none_b3cf8af02277e155.manifest |
| File version | Not applicable |
| File size | 718 |
| Date (UTC) | 02-May-2014 |
| Time (UTC) | 12:01 |
| File name | Arm_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.16911_none_2d11962e63dbdbb0.manifest |
| File version | Not applicable |
| File size | 5,201 |
| Date (UTC) | 02-May-2014 |
| Time (UTC) | 12:01 |
Additional files for all supported x86-based versions of Windows 8
| File property | Value |
|---|---|
| File name | X86_12b7e31d6cba541111b1b2893a03dd2f_31bf3856ad364e35_6.2.9200.21034_none_91ad8fc544a71971.manifest |
| File version | Not applicable |
| File size | 718 |
| Date (UTC) | 02-May-2014 |
| Time (UTC) | 12:11 |
| File name | X86_5e126668b76ce2b5aa7e934c946375b3_31bf3856ad364e35_6.2.9200.16911_none_48a78e6972f8b35b.manifest |
| File version | Not applicable |
| File size | 718 |
| Date (UTC) | 02-May-2014 |
| Time (UTC) | 12:11 |
| File name | X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.16911_none_2d0f23d663debcea.manifest |
| File version | Not applicable |
| File size | 5,204 |
| Date (UTC) | 02-May-2014 |
| Time (UTC) | 12:12 |
| File name | X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.21034_none_2d85f7e37d0a16b6.manifest |
| File version | Not applicable |
| File size | 5,204 |
| Date (UTC) | 02-May-2014 |
| Time (UTC) | 12:12 |
Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012
| File property | Value |
|---|---|
| File name | Amd64_11c5724336828bdee4dac9a77db69d6f_31bf3856ad364e35_6.2.9200.21034_none_a964e4e7a9bd4dc4.manifest |
| File version | Not applicable |
| File size | 722 |
| Date (UTC) | 02-May-2014 |
| Time (UTC) | 12:32 |
| File name | Amd64_57a6ae416f0c55c43f3c4d39079dd3b9_31bf3856ad364e35_6.2.9200.16911_none_ee68e71b54bd55b7.manifest |
| File version | Not applicable |
| File size | 722 |
| Date (UTC) | 02-May-2014 |
| Time (UTC) | 12:32 |
| File name | Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.16911_none_892dbf5a1c3c2e20.manifest |
| File version | Not applicable |
| File size | 5,205 |
| Date (UTC) | 02-May-2014 |
| Time (UTC) | 12:32 |
| File name | Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.21034_none_89a49367356787ec.manifest |
| File version | Not applicable |
| File size | 5,205 |
| Date (UTC) | 02-May-2014 |
| Time (UTC) | 12:32 |
References
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates