Symptoms
Consider the following scenario:
- You configure the identity of an application pool to use an account on a computer that has Microsoft Internet Information Services (IIS) 7.0 or Microsoft IIS 7.5 installed.
- The account uses the "domain\user" format, and the Load User Profile option is set to true in the advanced settings of the application pool.
- The user account has never been used to log on to this computer. Therefore, the user's profile directory was not created in Drive:\users.
- A client request is sent to a site that is hosted by the server running IIS.
In this scenario, no local profile folder is created for the custom identity that you configured for the application pool.
Note When this issue occurs, a temporary folder that is named TEMP is created in Drive:\Users, and this temporary folder is deleted when the IIS worker process (W3wp.exe) exits.
Cause
The issue occurs because IIS passes a "domain\user" formatted value into the LoadUserProfile API, and this API attempts to create the user profile folder. However, the "domain\user" format is not a valid format for the folder name. Therefore, the folder creation attempt fails, and the issue that is described in "Symptoms" section occurs.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
You must have IIS 7.0 or IIS 7.5 installed to apply this hotfix. This hotfix can be installed on a computer that is running one of the following operating systems:
- Windows Vista Service Pack 2 (SP2)
- Windows Server 2008 SP2
- Windows 7
- Windows 7 Service Pack 1 (SP1)
- Windows Server 2008 R2
- Windows Server 2008 R2 SP1
Restart requirement
You must restart the computer if IIS is running when you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English (United States) version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For Windows Vista and for Windows Server 2008
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Iisw3adm.dll | 7.0.6002.22813 | 375,808 | 07-Mar-2012 | 14:43 | x86 |
| Apphostsvc.dll | 7.0.6002.22813 | 52,224 | 07-Mar-2012 | 14:42 | x86 |
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Iisw3adm.dll | 7.0.6002.22813 | 429,056 | 07-Mar-2012 | 15:39 | x64 |
| Apphostsvc.dll | 7.0.6002.22813 | 58,880 | 07-Mar-2012 | 15:38 | x64 |
For all supported IA-64-based versions of Windows Server 2008
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Iisw3adm.dll | 7.0.6002.22813 | 903,680 | 07-Mar-2012 | 14:12 | IA-64 |
| Apphostsvc.dll | 7.0.6002.22813 | 117,248 | 07-Mar-2012 | 14:11 | IA-64 |
For Windows 7 and of Windows Server 2008 R2
For all supported x86-based versions of Windows 7
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Iisw3adm.dll | 7.5.7600.21158 | 397,312 | 28-Feb-2012 | 05:39 | x86 |
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Iisw3adm.dll | 7.5.7600.21158 | 452,608 | 28-Feb-2012 | 06:46 | x64 |
For all supported IA-64-based versions of Windows Server 2008 R2
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Iisw3adm.dll | 7.5.7600.21158 | 943,616 | 28-Feb-2012 | 05:35 | IA-64 |
| W3tp.dll | 7.5.7600.21158 | 40,960 | 28-Feb-2012 | 05:40 | IA-64 |
Additional file information
Additional file information for Windows Vista and for Windows Server 2008
Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
| File name | Update.mum |
|---|---|
| File version | Not Applicable |
| File size | 3,858 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 21:48 |
| Platform | Not Applicable |
| File name | X86_3e59aca9ac191881a50bac768b487e83_31bf3856ad364e35_6.0.6002.22813_none_8c59d1ca9875448d.manifest |
| File version | Not Applicable |
| File size | 1,060 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 21:48 |
| Platform | Not Applicable |
| File name | X86_5e67f2f3c239aa21db6794213c05931e_31bf3856ad364e35_6.0.6002.22813_none_8ee973457360547b.manifest |
| File version | Not Applicable |
| File size | 700 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 21:48 |
| Platform | Not Applicable |
| File name | X86_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.0.6002.22813_none_1351c565cb1b97b6.manifest |
| File version | Not Applicable |
| File size | 342,561 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 15:02 |
| Platform | Not Applicable |
| File name | X86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.0.6002.22813_none_dd04af72c12b9b77.manifest |
| File version | Not Applicable |
| File size | 22,611 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 15:02 |
| Platform | Not Applicable |
| File name | X86_microsoft-windows-processmodel_31bf3856ad364e35_6.0.6002.22813_none_b929e0cfbb0c953c.manifest |
| File version | Not Applicable |
| File size | 19,871 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 15:03 |
| Platform | Not Applicable |
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
| File name | Amd64_377c38085529ff15f98bdc7096b12c9e_31bf3856ad364e35_6.0.6002.22813_none_3ceed26d04fc5ea1.manifest |
|---|---|
| File version | Not Applicable |
| File size | 1,774 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 21:49 |
| Platform | Not Applicable |
| File name | Amd64_379cfedd69f1f190ffa95078ca3f5b08_31bf3856ad364e35_6.0.6002.22813_none_6ff196e45ad55710.manifest |
| File version | Not Applicable |
| File size | 1,050 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 21:49 |
| Platform | Not Applicable |
| File name | Amd64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.0.6002.22813_none_6f7060e9837908ec.manifest |
| File version | Not Applicable |
| File size | 342,599 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 15:56 |
| Platform | Not Applicable |
| File name | Amd64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.0.6002.22813_none_39234af679890cad.manifest |
| File version | Not Applicable |
| File size | 22,643 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 15:56 |
| Platform | Not Applicable |
| File name | Amd64_microsoft-windows-processmodel_31bf3856ad364e35_6.0.6002.22813_none_15487c53736a0672.manifest |
| File version | Not Applicable |
| File size | 19,895 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 15:59 |
| Platform | Not Applicable |
| File name | Update.mum |
| File version | Not Applicable |
| File size | 3,890 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 21:49 |
| Platform | Not Applicable |
| File name | Wow64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.0.6002.22813_none_79c50b3bb7d9cae7.manifest |
| File version | Not Applicable |
| File size | 329,795 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 14:51 |
| Platform | Not Applicable |
| File name | Wow64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.0.6002.22813_none_4377f548ade9cea8.manifest |
| File version | Not Applicable |
| File size | 18,467 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 14:51 |
| Platform | Not Applicable |
| File name | Wow64_microsoft-windows-processmodel_31bf3856ad364e35_6.0.6002.22813_none_1f9d26a5a7cac86d.manifest |
| File version | Not Applicable |
| File size | 11,761 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 14:51 |
| Platform | Not Applicable |
Additional files for all supported IA-64-based versions of Windows Vista and of Windows Server 2008
| File name | Ia64_2a15f6c38cab4122d2875fb5c9bdb5ee_31bf3856ad364e35_6.0.6002.22813_none_12264f658a1d1a81.manifest |
|---|---|
| File version | Not Applicable |
| File size | 1,771 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 21:48 |
| Platform | Not Applicable |
| File name | Ia64_854ae4c29de2510682601eff1f3f8514_31bf3856ad364e35_6.0.6002.22813_none_fbec27488c83bdbf.manifest |
| File version | Not Applicable |
| File size | 1,048 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 21:48 |
| Platform | Not Applicable |
| File name | Ia64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.0.6002.22813_none_1353695bcb19a0b2.manifest |
| File version | Not Applicable |
| File size | 342,580 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 14:23 |
| Platform | Not Applicable |
| File name | Ia64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.0.6002.22813_none_dd065368c129a473.manifest |
| File version | Not Applicable |
| File size | 22,627 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 14:23 |
| Platform | Not Applicable |
| File name | Ia64_microsoft-windows-processmodel_31bf3856ad364e35_6.0.6002.22813_none_b92b84c5bb0a9e38.manifest |
| File version | Not Applicable |
| File size | 19,883 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 14:24 |
| Platform | Not Applicable |
| File name | Update.mum |
| File version | Not Applicable |
| File size | 1,993 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 21:48 |
| Platform | Not Applicable |
| File name | Wow64_microsoft-windows-iis-sharedlibraries_31bf3856ad364e35_6.0.6002.22813_none_79c50b3bb7d9cae7.manifest |
| File version | Not Applicable |
| File size | 329,795 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 14:51 |
| Platform | Not Applicable |
| File name | Wow64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.0.6002.22813_none_4377f548ade9cea8.manifest |
| File version | Not Applicable |
| File size | 18,467 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 14:51 |
| Platform | Not Applicable |
| File name | Wow64_microsoft-windows-processmodel_31bf3856ad364e35_6.0.6002.22813_none_1f9d26a5a7cac86d.manifest |
| File version | Not Applicable |
| File size | 11,761 |
| Date (UTC) | 07-Mar-2012 |
| Time (UTC) | 14:51 |
| Platform | Not Applicable |
Additional file information for Windows 7 and of Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
| File name | Update.mum |
|---|---|
| File version | Not Applicable |
| File size | 3,295 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 10:37 |
| Platform | Not Applicable |
| File name | X86_458a2cb7d5125c66be164dace7ac15fa_31bf3856ad364e35_6.1.7601.21931_none_735a5ecea6f08cc7.manifest |
| File version | Not Applicable |
| File size | 709 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 10:37 |
| Platform | Not Applicable |
| File name | X86_6e3459de9bc3723e74a6d3c8c96f27d2_31bf3856ad364e35_6.1.7600.21158_none_068f08e0c3e0ccec.manifest |
| File version | Not Applicable |
| File size | 709 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 10:37 |
| Platform | Not Applicable |
| File name | X86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.21158_none_db1fa3e82538aaa6.manifest |
| File version | Not Applicable |
| File size | 12,568 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 06:14 |
| Platform | Not Applicable |
| File name | X86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.21931_none_dd14c8842254f734.manifest |
| File version | Not Applicable |
| File size | 12,568 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 05:50 |
| Platform | Not Applicable |
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
| File name | Amd64_234c8df75523caa92a10de87fc1c04e8_31bf3856ad364e35_6.1.7600.21158_none_a6f8685565dbdde6.manifest |
|---|---|
| File version | Not Applicable |
| File size | 1,068 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 10:37 |
| Platform | Not Applicable |
| File name | Amd64_a24a620ed92b4007365fe5bd53797434_31bf3856ad364e35_6.1.7601.21931_none_102dadb2767b89c5.manifest |
| File version | Not Applicable |
| File size | 1,068 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 10:37 |
| Platform | Not Applicable |
| File name | Amd64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.21158_none_373e3f6bdd961bdc.manifest |
| File version | Not Applicable |
| File size | 12,574 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 07:44 |
| Platform | Not Applicable |
| File name | Amd64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.21931_none_39336407dab2686a.manifest |
| File version | Not Applicable |
| File size | 12,574 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 06:59 |
| Platform | Not Applicable |
| File name | Update.mum |
| File version | Not Applicable |
| File size | 3,737 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 10:37 |
| Platform | Not Applicable |
| File name | Wow64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.21158_none_4192e9be11f6ddd7.manifest |
| File version | Not Applicable |
| File size | 12,249 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 06:02 |
| Platform | Not Applicable |
| File name | Wow64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.21931_none_43880e5a0f132a65.manifest |
| File version | Not Applicable |
| File size | 12,249 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 05:41 |
| Platform | Not Applicable |
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
| File name | Ia64_5e4091394ceae09e20e699c73fa01f2c_31bf3856ad364e35_6.1.7601.21931_none_19332c932ddd6de5.manifest |
|---|---|
| File version | Not Applicable |
| File size | 1,066 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 10:37 |
| Platform | Not Applicable |
| File name | Ia64_fe49061a68fe7c53177c3415a8ee951a_31bf3856ad364e35_6.1.7600.21158_none_f1d806cf2320444b.manifest |
| File version | Not Applicable |
| File size | 1,066 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 10:37 |
| Platform | Not Applicable |
| File name | Ia64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.21158_none_db2147de2536b3a2.manifest |
| File version | Not Applicable |
| File size | 12,571 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 06:58 |
| Platform | Not Applicable |
| File name | Ia64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.21931_none_dd166c7a22530030.manifest |
| File version | Not Applicable |
| File size | 12,571 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 06:48 |
| Platform | Not Applicable |
| File name | Update.mum |
| File version | Not Applicable |
| File size | 2,767 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 10:37 |
| Platform | Not Applicable |
| File name | Wow64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7600.21158_none_4192e9be11f6ddd7.manifest |
| File version | Not Applicable |
| File size | 12,249 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 06:02 |
| Platform | Not Applicable |
| File name | Wow64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.21931_none_43880e5a0f132a65.manifest |
| File version | Not Applicable |
| File size | 12,249 |
| Date (UTC) | 28-Feb-2012 |
| Time (UTC) | 05:41 |
| Platform | Not Applicable |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Workaround
To work around this issue, use the "user@domain.com" format for the account.