EUDC fonts cannot be printed correctly by using an XPS print driver in Windows

Applies To
Windows 8.1 Enterprise Windows 8.1 Windows 8.1 Pro Windows RT 8.1 Windows Server 2012 R2 Datacenter Windows Server 2012 R2 Essentials Windows Server 2012 R2 Foundation Windows Server 2012 R2 Standard Windows 8 Enterprise Windows 8 Windows 8 Pro Windows Server 2012 Datacenter Windows Server 2012 Datacenter Windows Server 2012 Essentials Windows Server 2012 Foundation Windows Server 2012 Foundation Windows Server 2012 Standard Windows Server 2012 Standard Windows 7 Enterprise Windows 7 Home Basic Windows 7 Home Premium Windows 7 Professional Windows 7 Starter Windows 7 Ultimate Windows Server 2008 R2 Enterprise Windows Server 2008 R2 Datacenter Windows Server 2008 R2 Foundation Windows Server 2008 R2 Standard Windows Server 2008 R2 for Itanium-Based Systems

Symptoms

Assume that you have a document that has several end-user-defined characters (EUDCs), and the document has more than one EUDC font. You print the document by using an XPS print driver on a computer that is running Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2. In this situation, only the EUDCs that are associated with the first EUDC font in the document are printed. Other EUDCs either disappear or are replaced by the EUDCs that are associated with the first EUDC font in the document.

Resolution

To resolve this issue, install the hotfix that is described in this article or the update rollup 2962409.

Windows version Hotfix Hotfix prerequisite Update rollup Update rollup prerequisite
Windows 8.1 and Windows Server 2012 R2 Not available Not applicable Get update rollup 2962409 Install Update 2919355first
Windows 8 and Windows Server 2012 Click "Hotfix Download Available" No prerequisite Not available Not applicable
Windows 7 and Windows Server 2008 R2 Click "Hotfix Download Available" Install Service Pack 1 first Not available Not applicable

Hotfix information for Windows 8, Windows Server 2012, Windows 7, and Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http:⁠//support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version Product Milestone Service branch
    6.2.920 0.20xxx Windows 8 and Windows Server 2012 RTM LDR
    6.2.920 0.21xxx Windows 8 and Windows Server 2012 RTM LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name File version File size Date Time Platform
Locale.gpd Not applicable 14,088 06-Jul-2012 20:07 Not applicable
Msxpsinc.gpd Not applicable 73 06-Jul-2012 20:07 Not applicable
Msxpsinc.ppd Not applicable 72 06-Jul-2012 20:07 Not applicable
Mxdwdrv.dll 0.3.9200.21035 990,208 03-May-2014 04:08 x86
P6disp.gpd Not applicable 25,489 06-Jul-2012 20:04 Not applicable
P6font.gpd Not applicable 3,293 06-Jul-2012 20:04 Not applicable
Pcl4res.dll 0.3.5479.0 294,400 06-Nov-2012 04:53 x86
Pcl5eres.dll 0.3.5479.0 1,067,008 06-Nov-2012 04:39 x86
Pcl5ures.dll 0.3.5479.0 1,067,520 06-Nov-2012 04:52 x86
Pclxl.dll 0.3.5479.0 208,896 06-Nov-2012 05:05 x86
Pclxl.gpd Not applicable 10,375 06-Jul-2012 20:04 Not applicable
Pjl.gpd Not applicable 1,156 06-Jul-2012 20:04 Not applicable
Pjlmon.dll 6.2.9200.20555 17,408 06-Nov-2012 04:24 x86
Ps5ui.dll 0.3.9200.21035 760,320 03-May-2014 05:10 x86
Pscript.hlp Not applicable 26,038 06-Jul-2012 19:57 Not applicable
Pscript.ntf Not applicable 1,060,548 06-Jul-2012 20:07 Not applicable
Pscript5.dll 0.3.9200.21035 558,080 03-May-2014 05:22 x86
Pscrptfe.ntf Not applicable 1,288,252 06-Jul-2012 20:07 Not applicable
Ps_schm.gdl Not applicable 5,561 06-Jul-2012 20:07 Not applicable
Stddtype.gdl Not applicable 23,812 06-Jul-2012 20:07 Not applicable
Stdnames.gpd Not applicable 14,362 06-Jul-2012 20:07 Not applicable
Stdschem.gdl Not applicable 59,116 06-Jul-2012 20:07 Not applicable
Stdschmx.gdl Not applicable 2,278 06-Jul-2012 20:07 Not applicable
Ttfsub.gpd Not applicable 698 06-Jul-2012 20:07 Not applicable
Unidrv.dll 0.3.9200.20555 399,872 06-Nov-2012 04:24 x86
Unidrv.hlp Not applicable 21,225 06-Jul-2012 19:57 Not applicable
Unidrvui.dll 0.3.9200.21035 784,384 03-May-2014 05:07 x86
Unires.dll 0.3.9200.20555 841,216 06-Nov-2012 04:36 x86
Xpssvcs.dll 6.2.9200.21035 988,672 03-May-2014 04:09 x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name File version File size Date Time Platform
Locale.gpd Not applicable 14,088 06-Jul-2012 20:10 Not applicable
Msxpsinc.gpd Not applicable 73 06-Jul-2012 20:10 Not applicable
Msxpsinc.ppd Not applicable 72 06-Jul-2012 20:10 Not applicable
Mxdwdrv.dll 0.3.9200.21035 914,432 03-May-2014 04:29 x64
P6disp.gpd Not applicable 25,489 06-Jul-2012 20:06 Not applicable
P6font.gpd Not applicable 3,293 06-Jul-2012 20:06 Not applicable
Pcl4res.dll 0.3.5479.0 294,400 06-Nov-2012 07:30 x64
Pcl5eres.dll 0.3.5479.0 1,067,008 06-Nov-2012 07:08 x64
Pcl5ures.dll 0.3.5479.0 1,067,520 06-Nov-2012 07:29 x64
Pclxl.dll 0.3.5479.0 208,896 06-Nov-2012 07:38 x64
Pclxl.gpd Not applicable 10,375 06-Jul-2012 20:06 Not applicable
Pjl.gpd Not applicable 1,156 06-Jul-2012 20:06 Not applicable
Pjlmon.dll 6.2.9200.20555 21,504 06-Nov-2012 04:24 x64
Ps5ui.dll 0.3.9200.21035 871,424 03-May-2014 04:55 x64
Pscript.hlp Not applicable 26,038 06-Jul-2012 20:00 Not applicable
Pscript.ntf Not applicable 1,062,732 06-Jul-2012 20:10 Not applicable
Pscript5.dll 0.3.9200.21035 645,120 03-May-2014 05:06 x64
Pscrptfe.ntf Not applicable 1,293,180 06-Jul-2012 20:10 Not applicable
Ps_schm.gdl Not applicable 5,561 06-Jul-2012 20:10 Not applicable
Stddtype.gdl Not applicable 23,812 06-Jul-2012 20:10 Not applicable
Stdnames.gpd Not applicable 14,362 06-Jul-2012 20:10 Not applicable
Stdschem.gdl Not applicable 59,116 06-Jul-2012 20:10 Not applicable
Stdschmx.gdl Not applicable 2,278 06-Jul-2012 20:10 Not applicable
Ttfsub.gpd Not applicable 698 06-Jul-2012 20:10 Not applicable
Unidrv.dll 0.3.9200.21035 513,024 03-May-2014 04:30 x64
Unidrv.hlp Not applicable 21,225 06-Jul-2012 20:00 Not applicable
Unidrvui.dll 0.3.9200.21035 918,528 03-May-2014 04:51 x64
Unires.dll 0.3.9200.20555 841,216 06-Nov-2012 07:04 x64
Xpssvcs.dll 6.2.9200.21035 1,435,136 03-May-2014 04:30 x64
Locale.gpd Not applicable 14,088 06-Jul-2012 20:07 Not applicable
Msxpsinc.gpd Not applicable 73 06-Jul-2012 20:07 Not applicable
Msxpsinc.ppd Not applicable 72 06-Jul-2012 20:07 Not applicable
Mxdwdrv.dll 0.3.9200.21035 990,208 03-May-2014 04:08 x86
P6disp.gpd Not applicable 25,489 06-Jul-2012 20:04 Not applicable
P6font.gpd Not applicable 3,293 06-Jul-2012 20:04 Not applicable
Pcl4res.dll 0.3.5479.0 294,400 06-Nov-2012 04:53 x86
Pcl5eres.dll 0.3.5479.0 1,067,008 06-Nov-2012 04:39 x86
Pcl5ures.dll 0.3.5479.0 1,067,520 06-Nov-2012 04:52 x86
Pclxl.dll 0.3.5479.0 208,896 06-Nov-2012 05:05 x86
Pclxl.gpd Not applicable 10,375 06-Jul-2012 20:04 Not applicable
Pjl.gpd Not applicable 1,156 06-Jul-2012 20:04 Not applicable
Pjlmon.dll 6.2.9200.20555 17,408 06-Nov-2012 04:24 x86
Ps5ui.dll 0.3.9200.21035 760,320 03-May-2014 05:10 x86
Pscript.hlp Not applicable 26,038 06-Jul-2012 19:57 Not applicable
Pscript.ntf Not applicable 1,060,548 06-Jul-2012 20:07 Not applicable
Pscript5.dll 0.3.9200.21035 558,080 03-May-2014 05:22 x86
Pscrptfe.ntf Not applicable 1,288,252 06-Jul-2012 20:07 Not applicable
Ps_schm.gdl Not applicable 5,561 06-Jul-2012 20:07 Not applicable
Stddtype.gdl Not applicable 23,812 06-Jul-2012 20:07 Not applicable
Stdnames.gpd Not applicable 14,362 06-Jul-2012 20:07 Not applicable
Stdschem.gdl Not applicable 59,116 06-Jul-2012 20:07 Not applicable
Stdschmx.gdl Not applicable 2,278 06-Jul-2012 20:07 Not applicable
Ttfsub.gpd Not applicable 698 06-Jul-2012 20:07 Not applicable
Unidrv.dll 0.3.9200.20555 399,872 06-Nov-2012 04:24 x86
Unidrv.hlp Not applicable 21,225 06-Jul-2012 19:57 Not applicable
Unidrvui.dll 0.3.9200.21035 784,384 03-May-2014 05:07 x86
Unires.dll 0.3.9200.20555 841,216 06-Nov-2012 04:36 x86
Xpssvcs.dll 6.2.9200.21035 988,672 03-May-2014 04:09 x86

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to. The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1 and Windows 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name File version File size Date Time Platform
Locale.gpd Not applicable 14,088 05-Nov-2010 02:10 Not applicable
Msxpsinc.gpd Not applicable 73 05-Nov-2010 02:10 Not applicable
Msxpsinc.ppd Not applicable 72 05-Nov-2010 02:10 Not applicable
Mxdwdrv.dll 0.3.9200.21040 990,208 15-May-2014 01:54 x86
P6disp.gpd Not applicable 25,489 05-Nov-2010 02:06 Not applicable
P6font.gpd Not applicable 3,293 05-Nov-2010 02:06 Not applicable
Pcl4res.dll 0.3.5479.0 294,400 08-Nov-2013 22:45 x86
Pcl5eres.dll 0.3.5479.0 1,067,008 08-Nov-2013 22:45 x86
Pcl5ures.dll 0.3.5479.0 1,067,520 08-Nov-2013 22:45 x86
Pclxl.dll 0.3.5479.0 208,896 08-Nov-2013 22:45 x86
Pclxl.gpd Not applicable 10,375 05-Nov-2010 02:06 Not applicable
Pjl.gpd Not applicable 1,156 05-Nov-2010 02:06 Not applicable
Pjlmon.dll 6.2.9200.20555 17,408 15-May-2014 01:54 x86
Ps5ui.dll 0.3.9200.20854 759,808 15-May-2014 01:54 x86
Pscript.hlp Not applicable 26,038 05-Nov-2010 02:00 Not applicable
Pscript.ntf Not applicable 1,060,548 05-Nov-2010 02:11 Not applicable
Pscript5.dll 0.3.9200.20854 558,080 15-May-2014 01:54 x86
Pscrptfe.ntf Not applicable 1,288,252 05-Nov-2010 02:11 Not applicable
Ps_schm.gdl Not applicable 5,561 05-Nov-2010 02:10 Not applicable
Stddtype.gdl Not applicable 23,812 05-Nov-2010 02:10 Not applicable
Stdnames.gpd Not applicable 14,362 05-Nov-2010 02:10 Not applicable
Stdschem.gdl Not applicable 59,116 05-Nov-2010 02:10 Not applicable
Stdschmx.gdl Not applicable 2,278 05-Nov-2010 02:10 Not applicable
Ttfsub.gpd Not applicable 698 05-Nov-2010 02:10 Not applicable
Unidrv.dll 0.3.9200.20555 399,872 15-May-2014 01:54 x86
Unidrv.hlp Not applicable 21,225 05-Nov-2010 02:00 Not applicable
Unidrvui.dll 0.3.9200.20854 784,384 15-May-2014 01:54 x86
Unires.dll 0.3.9200.20555 841,216 08-Nov-2013 22:45 x86
Xpssvcs.dll 6.2.9200.20854 988,672 15-May-2014 01:55 x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name File version File size Date Time Platform
Locale.gpd Not applicable 14,088 05-Nov-2010 02:10 Not applicable
Msxpsinc.gpd Not applicable 73 05-Nov-2010 02:10 Not applicable
Msxpsinc.ppd Not applicable 72 05-Nov-2010 02:10 Not applicable
Mxdwdrv.dll 0.3.9200.21040 914,432 15-May-2014 02:31 x64
P6disp.gpd Not applicable 25,489 05-Nov-2010 02:06 Not applicable
P6font.gpd Not applicable 3,293 05-Nov-2010 02:06 Not applicable
Pcl4res.dll 0.3.5479.0 294,400 08-Nov-2013 23:10 x64
Pcl5eres.dll 0.3.5479.0 1,067,008 08-Nov-2013 23:10 x64
Pcl5ures.dll 0.3.5479.0 1,067,520 08-Nov-2013 23:10 x64
Pclxl.dll 0.3.5479.0 208,896 08-Nov-2013 23:10 x64
Pclxl.gpd Not applicable 10,375 05-Nov-2010 02:06 Not applicable
Pjl.gpd Not applicable 1,156 05-Nov-2010 02:06 Not applicable
Pjlmon.dll 6.2.9200.20555 21,504 15-May-2014 02:31 x64
Ps5ui.dll 0.3.9200.20854 871,424 15-May-2014 02:31 x64
Pscript.hlp Not applicable 26,038 05-Nov-2010 02:00 Not applicable
Pscript.ntf Not applicable 1,062,732 05-Nov-2010 02:10 Not applicable
Pscript5.dll 0.3.9200.20854 645,120 15-May-2014 02:31 x64
Pscrptfe.ntf Not applicable 1,293,180 05-Nov-2010 02:10 Not applicable
Ps_schm.gdl Not applicable 5,561 05-Nov-2010 02:10 Not applicable
Stddtype.gdl Not applicable 23,812 05-Nov-2010 02:10 Not applicable
Stdnames.gpd Not applicable 14,362 05-Nov-2010 02:10 Not applicable
Stdschem.gdl Not applicable 59,116 05-Nov-2010 02:10 Not applicable
Stdschmx.gdl Not applicable 2,278 05-Nov-2010 02:10 Not applicable
Ttfsub.gpd Not applicable 698 05-Nov-2010 02:10 Not applicable
Unidrv.dll 0.3.9200.20854 513,024 15-May-2014 02:31 x64
Unidrv.hlp Not applicable 21,225 05-Nov-2010 02:00 Not applicable
Unidrvui.dll 0.3.9200.20854 918,528 15-May-2014 02:31 x64
Unires.dll 0.3.9200.20555 841,216 08-Nov-2013 23:10 x64
Xpssvcs.dll 6.2.9200.20854 1,435,648 15-May-2014 02:31 x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name File version File size Date Time Platform
Locale.gpd Not applicable 14,088 09-Jul-2013 06:40 Not applicable
Msxpsinc.gpd Not applicable 73 09-Jul-2013 06:40 Not applicable
Msxpsinc.ppd Not applicable 72 09-Jul-2013 06:40 Not applicable
Mxdwdrv.dll 0.3.7601.22685 1,479,168 15-May-2014 01:38 IA-64
P6disp.gpd Not applicable 25,489 09-Jul-2013 06:35 Not applicable
P6font.gpd Not applicable 3,293 09-Jul-2013 06:35 Not applicable
Pcl4res.dll 0.3.5479.0 292,352 15-May-2014 01:36 IA-64
Pcl5eres.dll 0.3.5479.0 1,057,792 15-May-2014 01:36 IA-64
Pcl5ures.dll 0.3.5479.0 1,058,304 15-May-2014 01:36 IA-64
Pclxl.dll 0.3.5479.0 207,872 15-May-2014 01:32 IA-64
Pclxl.gpd Not applicable 10,375 09-Jul-2013 06:35 Not applicable
Pjl.gpd Not applicable 1,156 09-Jul-2013 06:35 Not applicable
Pjlmon.dll 6.1.7601.22685 56,320 15-May-2014 01:38 IA-64
Ps5ui.dll 0.3.7601.22685 1,566,720 15-May-2014 01:38 IA-64
Pscript.hlp Not applicable 26,038 09-Jul-2013 06:26 Not applicable
Pscript.ntf Not applicable 1,062,732 09-Jul-2013 06:40 Not applicable
Pscript5.dll 0.3.7601.22685 1,160,192 15-May-2014 01:38 IA-64
Pscrptfe.ntf Not applicable 1,293,180 09-Jul-2013 06:41 Not applicable
Ps_schm.gdl Not applicable 5,561 09-Jul-2013 06:40 Not applicable
Stddtype.gdl Not applicable 23,812 09-Jul-2013 06:40 Not applicable
Stdnames.gpd Not applicable 14,362 09-Jul-2013 06:40 Not applicable
Stdschem.gdl Not applicable 59,116 09-Jul-2013 06:40 Not applicable
Stdschmx.gdl Not applicable 2,278 09-Jul-2013 06:40 Not applicable
Ttfsub.gpd Not applicable 698 09-Jul-2013 06:40 Not applicable
Unidrv.dll 0.3.7601.22685 1,153,536 15-May-2014 01:38 IA-64
Unidrv.hlp Not applicable 21,225 09-Jul-2013 06:26 Not applicable
Unidrvui.dll 0.3.7601.22685 1,652,736 15-May-2014 01:38 IA-64
Unires.dll 0.3.7601.22685 762,368 15-May-2014 01:36 IA-64
Xpssvcs.dll 6.1.7601.22685 3,529,728 15-May-2014 01:38 IA-64

      

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about EUDC, go to the following Microsoft website:

General information about EUDC For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information