Symptoms
When you try to download a video from the Microsoft Xbox Video app directly to an additional SD card or a USB disk, the download process stops at 99 percent, returns to zero (0), and then starts to download again.
Cause
This issue occurs because the copy that is made from the main storage to the SD card or USB disk at the end of the download can be a lengthy process. (The process can require up to 10 minutes or more for a full movie.) In this case, the operating system cancels the task.
How to obtain this hotfix or update
To resolve this issue, we released the following hotfixes for Windows 8.1 and Windows Server 2012 R2. We also released an update rollup for Windows RT 8.1. Before you install one of these hotfixes, check the hotfix prerequisites.
Update rollup for Windows RT 8.1
Hotfixes for Windows 8.1 and Windows Server 2012 R2
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Hotfix detail information
Prerequisites
To apply this hotfix, you must be running Windows Server 2012 R2 or Windows 8.1 and you must have update 2919355 installed.
Registry information
To apply this hotfix, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2012 R2 and Windows 8.1 file information notesImportant Windows Server 2012 R2 hotfixes and Windows 8.1 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version Product Milestone Service branch 6.3.9600.16xxx Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2 RTM GDR 6.3.9600.17xxx Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2 RTM GDR The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012 R2 and Windows 8.1
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Bi.dll | 6.3.9600.16474 | 24,064 | 23-Nov-2013 | 07:13 | x64 |
| Bisrv.dll | 6.3.9600.17276 | 267,776 | 07-Aug-2014 | 00:30 | x64 |
| Csystemeventsbrokerclient.dll | 6.3.9600.16384 | 20,480 | 22-Aug-2013 | 10:02 | x64 |
| Eventaggregation.dll | 6.3.9600.16384 | 27,136 | 22-Aug-2013 | 10:02 | x64 |
| Systemeventsbrokerserver.dll | 6.3.9600.17276 | 287,744 | 07-Aug-2014 | 00:44 | x64 |
For all supported x86-based versions of Windows 8.1
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Bi.dll | 6.3.9600.16474 | 16,896 | 23-Nov-2013 | 06:14 | x86 |
| Bisrv.dll | 6.3.9600.17276 | 204,800 | 07-Aug-2014 | 00:15 | x86 |
| Csystemeventsbrokerclient.dll | 6.3.9600.16384 | 16,896 | 22-Aug-2013 | 02:52 | x86 |
| Eventaggregation.dll | 6.3.9600.16384 | 22,016 | 22-Aug-2013 | 02:52 | x86 |
| Systemeventsbrokerserver.dll | 6.3.9600.17276 | 204,800 | 07-Aug-2014 | 00:24 | x86 |
For Windows RT 8.1
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Bi.dll | 6.3.9600.16474 | 16,896 | 23-Nov-2013 | 05:04 | Not applicable |
| Bisrv.dll | 6.3.9600.17276 | 200,192 | 06-Aug-2014 | 23:59 | Not applicable |
| Csystemeventsbrokerclient.dll | 6.3.9600.16384 | 16,896 | 22-Aug-2013 | 02:18 | Not applicable |
| Eventaggregation.dll | 6.3.9600.16384 | 22,016 | 22-Aug-2013 | 02:18 | Not applicable |
| Systemeventsbrokerserver.dll | 6.3.9600.17276 | 202,240 | 07-Aug-2014 | 00:05 | Not applicable |
Additional file information
Additional file information for Windows Server 2012 R2 and Windows 8.1
Additional files for all supported x64-based versions of Windows Server 2012 R2 and Windows 8.1
| File property | Value |
|---|---|
| File name | Amd64_a60dce93e82eee2bebdcdd571772591d_31bf3856ad364e35_6.3.9600.17276_none_a93ebe17d5e7c687.manifest |
| File version | Not applicable |
| File size | 1,072 |
| Date (UTC) | 08-Aug-2014 |
| Time (UTC) | 07:14 |
| File name | Amd64_c2a5891aebffb7e6e6ae98f1e5928b7c_31bf3856ad364e35_6.3.9600.17276_none_6268a72c327dc807.manifest |
| File version | Not applicable |
| File size | 710 |
| Date (UTC) | 08-Aug-2014 |
| Time (UTC) | 07:14 |
| File name | Amd64_microsoft-windows-b..nfrastructureclient_31bf3856ad364e35_6.3.9600.17276_none_f11ba740d5d53a1a.manifest |
| File version | Not applicable |
| File size | 1,835 |
| Date (UTC) | 08-Aug-2014 |
| Time (UTC) | 07:14 |
| File name | Amd64_microsoft-windows-brokerinfrastructure_31bf3856ad364e35_6.3.9600.17276_none_4ec9895dc8502ba3.manifest |
| File version | Not applicable |
| File size | 8,477 |
| Date (UTC) | 07-Aug-2014 |
| Time (UTC) | 03:31 |
| File name | Amd64_microsoft-windows-systemeventsbroker_31bf3856ad364e35_6.3.9600.17276_none_b96c5bb21168fc1e.manifest |
| File version | Not applicable |
| File size | 16,908 |
| Date (UTC) | 08-Aug-2014 |
| Time (UTC) | 07:14 |
Additional file information for Windows RT 8.1
| File property | Value |
|---|---|
| File name | Arm_6030449226f7adca027bda1d0004fa13_31bf3856ad364e35_6.3.9600.17276_none_4a5c5a706846e1e8.manifest |
| File version | Not applicable |
| File size | 1,066 |
| Date (UTC) | 08-Aug-2014 |
| Time (UTC) | 07:11 |
| File name | Arm_b0b87cbf97699957c6805e3389fcb9ed_31bf3856ad364e35_6.3.9600.17276_none_910a83296988d1a0.manifest |
| File version | Not applicable |
| File size | 706 |
| Date (UTC) | 08-Aug-2014 |
| Time (UTC) | 07:11 |
| File name | Arm_microsoft-windows-b..nfrastructureclient_31bf3856ad364e35_6.3.9600.17276_none_94ff7e151d74e7aa.manifest |
| File version | Not applicable |
| File size | 1,833 |
| Date (UTC) | 08-Aug-2014 |
| Time (UTC) | 07:11 |
| File name | Arm_microsoft-windows-brokerinfrastructure_31bf3856ad364e35_6.3.9600.17276_none_f2ad60320fefd933.manifest |
| File version | Not applicable |
| File size | 8,471 |
| Date (UTC) | 07-Aug-2014 |
| Time (UTC) | 01:31 |
| File name | Arm_microsoft-windows-systemeventsbroker_31bf3856ad364e35_6.3.9600.17276_none_5d5032865908a9ae.manifest |
| File version | Not applicable |
| File size | 16,904 |
| Date (UTC) | 08-Aug-2014 |
| Time (UTC) | 07:11 |
Additional files for all supported x86-based versions of Windows 8.1
| File property | Value |
|---|---|
| File name | X86_42b06a970d9ee63527785b26c0b5b21c_31bf3856ad364e35_6.3.9600.17276_none_cf2f7734ceedd21d.manifest |
| File version | Not applicable |
| File size | 706 |
| Date (UTC) | 08-Aug-2014 |
| Time (UTC) | 07:10 |
| File name | X86_4a0508b5f6e81061a13fe900cca91d93_31bf3856ad364e35_6.3.9600.17276_none_67eba3e78f76b8de.manifest |
| File version | Not applicable |
| File size | 1,066 |
| Date (UTC) | 08-Aug-2014 |
| Time (UTC) | 07:10 |
| File name | X86_microsoft-windows-b..nfrastructureclient_31bf3856ad364e35_6.3.9600.17276_none_94fd0bbd1d77c8e4.manifest |
| File version | Not applicable |
| File size | 1,833 |
| Date (UTC) | 08-Aug-2014 |
| Time (UTC) | 07:10 |
| File name | X86_microsoft-windows-brokerinfrastructure_31bf3856ad364e35_6.3.9600.17276_none_f2aaedda0ff2ba6d.manifest |
| File version | Not applicable |
| File size | 8,471 |
| Date (UTC) | 07-Aug-2014 |
| Time (UTC) | 02:37 |
| File name | X86_microsoft-windows-systemeventsbroker_31bf3856ad364e35_6.3.9600.17276_none_5d4dc02e590b8ae8.manifest |
| File version | Not applicable |
| File size | 16,904 |
| Date (UTC) | 08-Aug-2014 |
| Time (UTC) | 07:10 |
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates