Symptoms
On a computer that is running Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, or Windows Server 2012, you establish a Layer 2 Tunneling Protocol/Internet Protocol security (L2TP/IPsec) virtual private network (VPN) connection through a third-party VPN server. After about an hour, VPN disconnects automatically. In this case, you have to click Connect to reconnect to the VPN server.
Cause
During re-keying, the IPsec delays in establishing a new quick mode security association (QM SA) before the old QM SA expires. Because the client does not have an active QM SA for some time, VPN is disconnected.
Resolution
To resolve this issue in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2, install update rollup 2962409, or install the hotfix that is described in this article.
To resolve this issue in Windows 8 or Windows Server 2012, install the update or hotfix that is described in this article.
Update for Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2
For more information about update rollup 2962409, click the following article number to view the article in the Microsoft Knowledge Base:
2962409 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014
Update for Windows 8 or Windows Server 2012
Method 1: Windows Update
This update is available from Windows Update.
Method 2: Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
| Operating system | Update |
|---|---|
| All supported x86-based versions of Windows 8 |
Download the package now. |
| All supported x64-based versions of Windows 8 |
Download the package now. |
| All supported x64-based versions of Windows Server 2012 |
Download the package now. |
Note The update for Windows RT can be obtained only from Windows Update.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Hotfix information
A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must be running Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any previously released hotfix.
File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2 file information notes
Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version Product Milestone Service branch 6.3.960 0.17 xxx Windows RT 8.1,Windows 8.1, and Windows Server 2012 R2 RTM GDR The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT 8.1
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Bfe.dll | 6.3.9600.17111 | 523,776 | 30-Apr-2014 | 02:56 | Not applicable |
| Fwpuclnt.dll | 6.3.9600.17042 | 244,224 | 08-Mar-2014 | 05:37 | Not applicable |
| Ikeext.dll | 6.3.9600.17111 | 634,368 | 30-Apr-2014 | 02:46 | Not applicable |
| Nshwfp.dll | 6.3.9600.17042 | 559,616 | 08-Mar-2014 | 05:17 | Not applicable |
| Bfe.dll | 6.3.9600.17111 | 523,776 | 30-Apr-2014 | 02:56 | Not applicable |
| Fwpuclnt.dll | 6.3.9600.17042 | 244,224 | 08-Mar-2014 | 05:37 | Not applicable |
| Ikeext.dll | 6.3.9600.17111 | 634,368 | 30-Apr-2014 | 02:46 | Not applicable |
| Networksecurity-ppdlic.xrm-ms | Not applicable | 3,059 | 30-Apr-2014 | 08:58 | Not applicable |
| Nshwfp.dll | 6.3.9600.17042 | 559,616 | 08-Mar-2014 | 05:17 | Not applicable |
| Wfplwfs.sys | 6.3.9600.17042 | 70,496 | 08-Mar-2014 | 08:30 | Not applicable |
For all supported x86-based versions of Windows 8.1
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Bfe.dll | 6.3.9600.17111 | 551,424 | 30-Apr-2014 | 03:38 | x86 |
| Fwpuclnt.dll | 6.3.9600.17042 | 264,192 | 08-Mar-2014 | 06:25 | x86 |
| Ikeext.dll | 6.3.9600.17111 | 731,648 | 30-Apr-2014 | 03:25 | x86 |
| Nshwfp.dll | 6.3.9600.17042 | 567,296 | 08-Mar-2014 | 05:58 | x86 |
| Bfe.dll | 6.3.9600.17111 | 551,424 | 30-Apr-2014 | 03:38 | x86 |
| Fwpuclnt.dll | 6.3.9600.17042 | 264,192 | 08-Mar-2014 | 06:25 | x86 |
| Ikeext.dll | 6.3.9600.17111 | 731,648 | 30-Apr-2014 | 03:25 | x86 |
| Networksecurity-ppdlic.xrm-ms | Not applicable | 3,059 | 30-Apr-2014 | 10:05 | Not applicable |
| Nshwfp.dll | 6.3.9600.17042 | 567,296 | 08-Mar-2014 | 05:58 | x86 |
| Wfplwfs.sys | 6.3.9600.17042 | 69,464 | 08-Mar-2014 | 11:45 | x86 |
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Bfe.dll | 6.3.9600.17111 | 827,392 | 30-Apr-2014 | 04:14 | x64 |
| Fwpuclnt.dll | 6.3.9600.17042 | 412,672 | 08-Mar-2014 | 06:41 | x64 |
| Ikeext.dll | 6.3.9600.17111 | 1,063,424 | 30-Apr-2014 | 03:59 | x64 |
| Nshwfp.dll | 6.3.9600.17042 | 717,312 | 08-Mar-2014 | 06:04 | x64 |
| Bfe.dll | 6.3.9600.17111 | 827,392 | 30-Apr-2014 | 04:14 | x64 |
| Fwpuclnt.dll | 6.3.9600.17042 | 412,672 | 08-Mar-2014 | 06:41 | x64 |
| Ikeext.dll | 6.3.9600.17111 | 1,063,424 | 30-Apr-2014 | 03:59 | x64 |
| Networksecurity-ppdlic.xrm-ms | Not applicable | 3,059 | 30-Apr-2014 | 11:11 | Not applicable |
| Nshwfp.dll | 6.3.9600.17042 | 717,312 | 08-Mar-2014 | 06:04 | x64 |
| Wfplwfs.sys | 6.3.9600.17042 | 136,024 | 08-Mar-2014 | 20:40 | x64 |
| Fwpuclnt.dll | 6.3.9600.17042 | 264,192 | 08-Mar-2014 | 06:25 | x86 |
| Nshwfp.dll | 6.3.9600.17042 | 567,296 | 08-Mar-2014 | 05:58 | x86 |
Windows 8 and Windows Server 2012 file information and notes
Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version Product Milestone Service branch 6.2.920 0.20 xxx Windows 8 and Windows Server 2012 RTM DR 6.2.920 0.21 xxx Windows 8 and Windows Server 2012 RTM LDR The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important in maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Bfe.dll | 6.2.9200.21012 | 473,600 | 12-Apr-2014 | 07:31 | x86 |
| Fwpuclnt.dll | 6.2.9200.20569 | 245,248 | 27-Nov-2012 | 04:22 | x86 |
| Ikeext.dll | 6.2.9200.21012 | 683,520 | 12-Apr-2014 | 07:31 | x86 |
| Nshwfp.dll | 6.2.9200.21012 | 702,464 | 12-Apr-2014 | 07:32 | x86 |
| Bfe.dll | 6.2.9200.21012 | 473,600 | 12-Apr-2014 | 07:31 | x86 |
| Fwpuclnt.dll | 6.2.9200.20569 | 245,248 | 27-Nov-2012 | 04:22 | x86 |
| Ikeext.dll | 6.2.9200.21012 | 683,520 | 12-Apr-2014 | 07:31 | x86 |
| Networksecurity-ppdlic.xrm-ms | Not applicable | 2,920 | 12-Apr-2014 | 07:49 | Not applicable |
| Nshwfp.dll | 6.2.9200.21012 | 702,464 | 12-Apr-2014 | 07:32 | x86 |
| Wfplwfs.sys | 6.2.9200.21012 | 38,744 | 12-Apr-2014 | 07:54 | x86 |
For all supported x64-based versions of Windows 8 and of Windows Server 2012
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Bfe.dll | 6.2.9200.21012 | 718,848 | 12-Apr-2014 | 07:49 | x64 |
| Fwpuclnt.dll | 6.2.9200.20569 | 378,880 | 27-Nov-2012 | 04:25 | x64 |
| Ikeext.dll | 6.2.9200.21012 | 1,074,688 | 12-Apr-2014 | 07:49 | x64 |
| Nshwfp.dll | 6.2.9200.21012 | 888,832 | 12-Apr-2014 | 07:50 | x64 |
| Bfe.dll | 6.2.9200.21012 | 718,848 | 12-Apr-2014 | 07:49 | x64 |
| Fwpuclnt.dll | 6.2.9200.20569 | 378,880 | 27-Nov-2012 | 04:25 | x64 |
| Ikeext.dll | 6.2.9200.21012 | 1,074,688 | 12-Apr-2014 | 07:49 | x64 |
| Networksecurity-ppdlic.xrm-ms | Not applicable | 2,920 | 12-Apr-2014 | 09:49 | Not applicable |
| Nshwfp.dll | 6.2.9200.21012 | 888,832 | 12-Apr-2014 | 07:50 | x64 |
| Wfplwfs.sys | 6.2.9200.21012 | 96,600 | 12-Apr-2014 | 09:53 | x64 |
| Fwpuclnt.dll | 6.2.9200.20569 | 245,248 | 27-Nov-2012 | 04:22 | x86 |
| Nshwfp.dll | 6.2.9200.21012 | 702,464 | 12-Apr-2014 | 07:32 | x86 |
Additional file information
Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2
Additional files for Windows RT 8.1
| File property | Value |
|---|---|
| File name | Arm_367931d5f591e9520de124cf2e7b61ac_31bf3856ad364e35_6.3.9600.17111_none_2c5a9c7cb7f97f1e.manifest |
| File version | Not applicable |
| File size | 710 |
| Date (UTC) | 30-Apr-2014 |
| Time (UTC) | 19:19 |
| File name | Arm_7cb8af39e5b77046769ec5a1f5952093_31bf3856ad364e35_6.3.9600.17111_none_81ba752ff7b0ef61.manifest |
| File version | Not applicable |
| File size | 704 |
| Date (UTC) | 30-Apr-2014 |
| Time (UTC) | 19:19 |
| File name | Arm_microsoft-windows-network-security-winpe_31bf3856ad364e35_6.3.9600.17111_none_7af3ec9532405be6.manifest |
| File version | Not applicable |
| File size | 98,336 |
| Date (UTC) | 30-Apr-2014 |
| Time (UTC) | 19:20 |
| File name | Arm_microsoft-windows-network-security_31bf3856ad364e35_6.3.9600.17111_none_620f3aca45eb9bc4.manifest |
| File version | Not applicable |
| File size | 96,499 |
| Date (UTC) | 30-Apr-2014 |
| Time (UTC) | 19:20 |
Additional files for all supported x86-based versions of Windows 8.1
| File property | Value |
|---|---|
| File name | X86_7f6bef91b2a2bcf1eb09e82ed27da4a6_31bf3856ad364e35_6.3.9600.17111_none_2fb5bac9cd2c718e.manifest |
| File version | Not applicable |
| File size | 704 |
| Date (UTC) | 30-Apr-2014 |
| Time (UTC) | 19:16 |
| File name | X86_a555b77556f99dc25ea9374b098fd2f7_31bf3856ad364e35_6.3.9600.17111_none_d9ba0c3d233aa98f.manifest |
| File version | Not applicable |
| File size | 710 |
| Date (UTC) | 30-Apr-2014 |
| Time (UTC) | 19:16 |
| File name | X86_microsoft-windows-network-security-winpe_31bf3856ad364e35_6.3.9600.17111_none_7af17a3d32433d20.manifest |
| File version | Not applicable |
| File size | 98,336 |
| Date (UTC) | 30-Apr-2014 |
| Time (UTC) | 19:16 |
| File name | X86_microsoft-windows-network-security_31bf3856ad364e35_6.3.9600.17111_none_620cc87245ee7cfe.manifest |
| File version | Not applicable |
| File size | 96,439 |
| Date (UTC) | 30-Apr-2014 |
| Time (UTC) | 19:16 |
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
| File property | Value |
|---|---|
| File name | Amd64_1dfe72f92ba4fd73ce4e05327b0a02e1_31bf3856ad364e35_6.3.9600.17111_none_7f00b63a51e1132c.manifest |
| File version | Not applicable |
| File size | 708 |
| Date (UTC) | 30-Apr-2014 |
| Time (UTC) | 19:10 |
| File name | Amd64_7e8f604c4e2340e4c07b2ca77b96e770_31bf3856ad364e35_6.3.9600.17111_none_eecba496cbb8d306.manifest |
| File version | Not applicable |
| File size | 708 |
| Date (UTC) | 30-Apr-2014 |
| Time (UTC) | 19:10 |
| File name | Amd64_dab0ce52bc02e7d43e539c98bfc7f841_31bf3856ad364e35_6.3.9600.17111_none_6d37037dd81cba89.manifest |
| File version | Not applicable |
| File size | 714 |
| Date (UTC) | 30-Apr-2014 |
| Time (UTC) | 19:10 |
| File name | Amd64_microsoft-windows-network-security-winpe_31bf3856ad364e35_6.3.9600.17111_none_d71015c0eaa0ae56.manifest |
| File version | Not applicable |
| File size | 98,342 |
| Date (UTC) | 30-Apr-2014 |
| Time (UTC) | 19:10 |
| File name | Amd64_microsoft-windows-network-security_31bf3856ad364e35_6.3.9600.17111_none_be2b63f5fe4bee34.manifest |
| File version | Not applicable |
| File size | 96,445 |
| Date (UTC) | 30-Apr-2014 |
| Time (UTC) | 19:10 |
| File name | Wow64_microsoft-windows-network-security_31bf3856ad364e35_6.3.9600.17111_none_c8800e4832acb02f.manifest |
| File version | Not applicable |
| File size | 19,669 |
| Date (UTC) | 30-Apr-2014 |
| Time (UTC) | 19:10 |
Additional file information for Windows 8 and Windows Server 2012
Additional files for all supported x86-based versions of Windows 8
| File name | Package_1_for_kb2955808~31bf3856ad364e35~x86~~6.2.2.0.mum |
|---|---|
| File version | Not applicable |
| File size | 1,822 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:05 |
| Platform | Not applicable |
| File name | Package_2_for_kb2955808~31bf3856ad364e35~x86~~6.2.2.0.mum |
| File version | Not applicable |
| File size | 1,818 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:05 |
| Platform | Not applicable |
| File name | Package_3_for_kb2955808~31bf3856ad364e35~x86~~6.2.2.0.mum |
| File version | Not applicable |
| File size | 1,827 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:05 |
| Platform | Not applicable |
| File name | Package_for_kb2955808_rtm~31bf3856ad364e35~x86~~6.2.2.0.mum |
| File version | Not applicable |
| File size | 2,421 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:05 |
| Platform | Not applicable |
| File name | X86_5371a7cf02355e16eeb825279f0b0ef0_31bf3856ad364e35_6.2.9200.21012_none_12006afcdac3e352.manifest |
| File version | Not applicable |
| File size | 704 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:05 |
| Platform | Not applicable |
| File name | X86_c6194780f03b4a5f6545ec058148b418_31bf3856ad364e35_6.2.9200.21012_none_d20e3938243d11ca.manifest |
| File version | Not applicable |
| File size | 710 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:05 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-network-security-winpe_31bf3856ad364e35_6.2.9200.21012_none_e3875ae0012d2b76.manifest |
| File version | Not applicable |
| File size | 98,336 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:05 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-network-security_31bf3856ad364e35_6.2.9200.21012_none_caa2a91514d86b54.manifest |
| File version | Not applicable |
| File size | 93,475 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:05 |
| Platform | Not applicable |
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
| File name | Amd64_258800e272fb01df66c200be52354d86_31bf3856ad364e35_6.2.9200.21012_none_f122aabd1d66957d.manifest |
|---|---|
| File version | Not applicable |
| File size | 1,058 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:15 |
| Platform | Not applicable |
| File name | Amd64_428c4b299dc58a769573437738a48dbb_31bf3856ad364e35_6.2.9200.21012_none_7f654fed565d871e.manifest |
| File version | Not applicable |
| File size | 714 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:15 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-network-security-winpe_31bf3856ad364e35_6.2.9200.21012_none_3fa5f663b98a9cac.manifest |
| File version | Not applicable |
| File size | 98,342 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:15 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-network-security_31bf3856ad364e35_6.2.9200.21012_none_26c14498cd35dc8a.manifest |
| File version | Not applicable |
| File size | 93,718 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:15 |
| Platform | Not applicable |
| File name | Package_1_for_kb2955808~31bf3856ad364e35~amd64~~6.2.2.0.mum |
| File version | Not applicable |
| File size | 1,832 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:15 |
| Platform | Not applicable |
| File name | Package_2_for_kb2955808~31bf3856ad364e35~amd64~~6.2.2.0.mum |
| File version | Not applicable |
| File size | 2,502 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:15 |
| Platform | Not applicable |
| File name | Package_3_for_kb2955808~31bf3856ad364e35~amd64~~6.2.2.0.mum |
| File version | Not applicable |
| File size | 2,061 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:15 |
| Platform | Not applicable |
| File name | Package_for_kb2955808_rtm~31bf3856ad364e35~amd64~~6.2.2.0.mum |
| File version | Not applicable |
| File size | 2,887 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:15 |
| Platform | Not applicable |
| File name | Wow64_microsoft-windows-network-security_31bf3856ad364e35_6.2.9200.21012_none_3115eeeb01969e85.manifest |
| File version | Not applicable |
| File size | 16,196 |
| Date (UTC) | 12-Apr-2014 |
| Time (UTC) | 16:15 |
| Platform | Not applicable |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminology that Microsoft uses to describe software updates.