Chkdsk command freezes when it's running in Windows

Applies To
Windows Server 2012 R2 Datacenter Windows Server 2012 R2 Standard Windows Server 2012 R2 Essentials Windows Server 2012 R2 Foundation Windows 8.1 Enterprise Windows 8.1 Pro Windows 8.1 Windows RT 8.1

This article describes an issue that occurs in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. You can fix this issue by using the update in this article. Before you install this update, check out the Prerequisites section.

Note This update is identical to update 3013810.

Symptoms

This issue occurs when system metadata or file metadata is corrupted.

Note The execution of the chkdsk command is expected.

How to get this update

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system Update
All supported x86-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2 Download Download the package now.

Note The update for Windows RT 8.1 can be downloaded only from Windows Update.

 For more information about how to download Microsoft support files, select the following article number to view the article in the Microsoft Knowledge Base:

119591 How to get Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To apply this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version Product Milestone Service branch
    6.3.960 0.17xxx Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2 RTM GDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.

Windows RT 8.1

File name File version File size Date Time Platform
Untfs.dll 6.3.9600.17481 430,592 05-Nov-2014 00:59 Not applicable

x86 Windows 8.1

File name File version File size Date Time Platform
Untfs.dll 6.3.9600.17481 507,392 05-Nov-2014 01:18 x86

x64 Windows 8.1 and Windows Server 2012 R2

File name File version File size Date Time Platform
Untfs.dll 6.3.9600.17481 558,080 05-Nov-2014 01:41 x64
Untfs.dll 6.3.9600.17481 507,392 05-Nov-2014 01:18 x86

      

Additional file information

Windows RT 8.1

File property Value
File name Arm_9804d1f1afe2a37071f617f2ef1b31b3_31bf3856ad364e35_6.3.9600.18055_none_c6a94fa391dcd3c3.manifest
File version Not applicable
File size 716
Date (UTC) 14-Sep-2015
Time (UTC) 22:41
Platform Not applicable
File name Arm_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.3.9600.18055_none_93872b780f6ae036.manifest
File version Not applicable
File size 2,208
Date (UTC) 14-Sep-2015
Time (UTC) 22:41
Platform Not applicable
File name Update.mum
File version Not applicable
File size 2,225
Date (UTC) 14-Sep-2015
Time (UTC) 22:41
Platform Not applicable

x86 Windows 8.1

File property Value
File name Update.mum
File version Not applicable
File size 2,225
Date (UTC) 14-Sep-2015
Time (UTC) 22:41
Platform Not applicable
File name X86_d5ba6004d6c00edf6a8d39d81e61bdea_31bf3856ad364e35_6.3.9600.18055_none_1e1fe204ebc0ed82.manifest
File version Not applicable
File size 716
Date (UTC) 14-Sep-2015
Time (UTC) 22:41
Platform Not applicable
File name X86_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.3.9600.18055_none_9384b9200f6dc170.manifest
File version Not applicable
File size 2,208
Date (UTC) 14-Sep-2015
Time (UTC) 22:45
Platform Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File property Value
File name Amd64_246daf9fb40b13557397f3c5e248b7b5_31bf3856ad364e35_6.3.9600.18055_none_051e64cadcc7a5ac.manifest
File version Not applicable
File size 720
Date (UTC) 14-Sep-2015
Time (UTC) 22:41
Platform Not applicable
File name Amd64_d5ba6004d6c00edf6a8d39d81e61bdea_31bf3856ad364e35_6.3.9600.18055_none_7a3e7d88a41e5eb8.manifest
File version Not applicable
File size 718
Date (UTC) 14-Sep-2015
Time (UTC) 22:41
Platform Not applicable
File name Amd64_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.3.9600.18055_none_efa354a3c7cb32a6.manifest
File version Not applicable
File size 2,210
Date (UTC) 14-Sep-2015
Time (UTC) 22:48
Platform Not applicable
File name Update.mum
File version Not applicable
File size 3,346
Date (UTC) 14-Sep-2015
Time (UTC) 22:41
Platform Not applicable
File name X86_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.3.9600.18055_none_9384b9200f6dc170.manifest
File version Not applicable
File size 2,208
Date (UTC) 14-Sep-2015
Time (UTC) 22:48
Platform Not applicable