Troubleshooting options for a screen that has yellow or brown banding

What you see

Yellow or brown banding may show on a screen in stripes that run horizontally or vertically. The color may be inconsistent with the surrounding display areas and the stripes might have varying shades and degrees of intensity.

What you can do

There are things you can do to troubleshoot your screen and try to get it working again.

Test the screen in the UEFI of your Surface

UEFI settings aren't in Windows, so display issues in UEFI suggest a problem with hardware, rather than with a Windows driver. Here's how to check if the screen issues only happen when you're using Windows:

1. Turn off your Surface and wait 10 seconds.
2. Press and hold the volume up button on your Surface, and at the same time, press and release the power button . The logo screen will appear.
3. Continue to hold the volume up button . Release the button when the UEFI screen appears.
4. View the screen and see if the problem is still present. If the screen is working correctly within UEFI, the problem is likely with the software installed on the Surface. You can try reinstalling the OEM panel driver and display adapter.

Troubleshooting when the issue is resolved in UEFI

Reinstall the display adapter and OEM panel driver

Some drivers may create display issues. To update your display driver and panel driver, you'll need to uninstall the current drivers and then check for driver updates.  

Windows 11

1. Select and hold (or right-click) Start  and select Device Manager.

2. Expand the Monitor section, select and hold (or right-click) the Surface panel driver(s), then select Uninstall device. Read the warning, then select Uninstall and restart your PC.

3. Expand the Display adapters section, select and hold (or right-click) the listed adapter (Intel and NVIDIA graphics drivers), then select Uninstall device. Confirm by selecting Attempt to remove the driver for this device, then select Uninstall and restart your PC.

4. After your PC restarts, select Start  > Settings .

5. From Settings , select Windows Update  > Check for updates, and install any available updates.

   Check for Windows updates

Windows 10

1. In the Search box on the task bar, type Device Manager, then select it in the results.
2. Expand the Monitor section, select and hold (or right-click) the Surface panel driver(s), then select Uninstall device. Read the warning, then select Uninstall and restart your PC.
3. Expand the Display adapters section, select and hold (or right-click) the listed adapter, then select Uninstall device. Confirm by selecting Delete the driver software for this device, then select Uninstall and restart your PC.
4. After your PC restarts, select Start  > Settings .
5. From Settings , select Update & Security > Windows Update > Check for updates , and install any available updates.

Troubleshooting when the issue is still present in UEFI

Submit a service order

If these solutions didn't help resolve the problem, then self-repair, service order or in-person support may be available to help you. If your Surface is a business device (owned by an organization), see Surface service options for Business and Education.

Options
	Self-repair Technically experienced and have the right tools? Microsoft has a range of replaceable components and service guides that enable you to carry out some repairs yourself.
	Send to Microsoft To send your device in for repair, you'll need to create a service order and print a shipping label. Learn more about how to check your warranty and prepare your device for shipping to Microsoft.
	Get in-person support In some countries or regions, Microsoft has partnered with Authorized Service Providers offering in-person support and repair. Options may include professional hardware inspection, troubleshooting, and system recovery.

Related topics

• What to try if your Surface touchscreen doesn't work
• Adaptive brightness and contrast on Surface devices
• Troubleshoot connecting Surface to an external display
• How to use Surface UEFI