If you've been persuaded to download one of these files, just close the file and delete it. If you've already enabled the active content, you'll want to run a full antimalware scan of your computer. How can you spot these scams? Fortunately, these scams are often easy to spot.

Find out how to update your Microsoft account if you’re moving to a new country or region and about the impact of changing regions.

Learn how to update your security processor or TPM firmware to protect Windows 10 and your device from attacks by malicious software.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

If this is the first time you're setting up Authenticator, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). Allow the app to use the camera so that you can take a picture of a QR code in one step.

If you can’t find the BitLocker recovery key and are unable to undo any changes that caused it to be needed, you’ll have to reset your device using one of the Windows recovery options.

Microsoft Support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

Learn how to download files from the web, change your default download location, and find files you've downloaded on your PC using Internet Explorer.

Use your Microsoft account to sign in to Microsoft services like Windows, Microsoft 365, OneDrive, Skype, Outlook, and Xbox Live.

Select one of the following options to open the Feedback Hub: Right-click the IME options icon in the system tray area of the taskbar and then select Send Feedback.