Last updated: July 2026
Note
Starting July 13, 2026, Microsoft 365 subscribers on macOS, iPhone, and iPad, and those with non-subscription software, including Office 2021 or Office 2019 on macOS might notice that Office apps (Word, Excel, PowerPoint, Outlook, or OneNote) can open and print files, but cannot edit, save, or create new files – called “reduced functionality mode”. For more information, go to Update Microsoft 365 or Office on your macOS or iOS device.
Word for Mac crashes and slow performance
- [FIXED] Word does not respond when using "Save as Picture"
- [FIXED] WordRake add-in causing Word for Mac to crash since upgrading to Catalina (OSX 15.0)
Issues affecting Word for Mac features and add-ins
- [WORKAROUND] Files are grayed out when using the compare feature in Word for Mac
- [INVESTIGATING] Users are prompted to save locally saved documents after being idle with no edits made
- [FIXED] Formatting lost when coauthoring a Word document
- [WORKAROUND] The Sketch shape outline isn't visible when applied in Word
- [FIXED] Equation Editor may not open or convert expressions as expected in Word for Mac
- [INVESTIGATING] Users on macOS might have issues printing from Word, Excel, or PowerPoint for the web
- [FIXED] Footnote number might change unexpectedly in Word for Windows and Mac
- [FIXED] Word JavaScript API gives error "RichApi.Error: NotImplemented" with Office Add-ins using content controls
- [INVESTIGATING] Office documents are not rendering as expected
- [WORKAROUND] Word document save as a PDF to an online location is changed to .docx
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Talk to support. If you have a Microsoft 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Us link at the bottom of this page. |
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Ask the community Get help from experts in our forums: Office for Mac community for Mac users |
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Provide feedback in Office app You can send feedback directly to our Office teams:. For Mac users, in Office 2016 for Mac, click the smiley icon in the upper-right corner. 
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