Symptoms

Assume that you enable Encryption File System (EFS) on a shared folder on a computer that is running Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7 Service Pack 1 (SP1), Windows Server 2008 R2 SP1, or Windows Server 2008 Service Pack 2. You copy an encrypted folder to the shared folder. In this situation, the copied folder in the shared folder is corrupted. Additionally, the following event is logged in the System log:
Note When this issue occurs, you cannot access the shared folder until you run the chkdsk.exe process.

Cause

This issue occurs because the NTFS.sys file incorrectly encrypts some content.

Resolution

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

PrerequisitesTo apply this hotfix, you must install Service Pack 1 for Windows 7 or Windows Server 2008 R2. Or, install Service Pack 2 for Windows Server 2008.

Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirementYou must restart the computer after you apply this hotfix.

Hotfix replacement informationThis hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.


Windows Server 2008 file information and notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista/Windows Server 2008" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.0.600 2.23 xxx

    Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately┬áin the "Additional file information for Windows Server 2008" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.0.6002.23594

1,083,320

15-Jan-2015

06:34

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.0.6002.23594

1,499,064

15-Jan-2015

06:41

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.0.6002.23594

3,286,976

15-Jan-2015

06:12

IA-64

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 and Windows Server 2008 R2 hotfixes are included in the same packages. However, only "Windows 7" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.1.7601.18378

1,212,352

24-Jan-2014

02:18

x86

Ntfs.sys

6.1.7601.22580

1,213,376

24-Jan-2014

02:00

x86

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.1.7601.18378

1,684,928

24-Jan-2014

02:37

x64

Ntfs.sys

6.1.7601.22580

1,684,416

24-Jan-2014

02:40

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.1.7601.18378

3,548,608

24-Jan-2014

01:53

IA-64

Ntfs.sys

6.1.7601.22580

3,554,240

24-Jan-2014

02:01

IA-64

For Windows 8.1 and Windows Server 2012 R2To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355. For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

For Windows 8 and Windows Server 2012To resolve this issue in Windows 8 and Windows Server 2012, install update rollup 2928678. For more information about how to obtain update rollup 2928678, click the following article number to view the article in the Microsoft Knowledge Base:

2928678 Windows RT, Windows 8, and Windows Server 2012 update rollup: March 2014

For Windows 7, Windows Server 2008 R2, and Windows Server 2008To resolve this issue, we have released an update through Windows Update and Microsoft Download Center for Windows 7 and Windows Server 2008 R2. We also have released a hotfix for Windows 7, Windows Server 2008 R2, and Windows Server 2008.

Windows UpdateThis update is available from Windows Update.

Microsoft Download CenterThe following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x64-based versions of Windows Server 2008 R2

Download Download the package now.

All supported x64-based versions of Windows 7

Download Download the package now.

All supported IA64-based versions of Windows Server 2008 R2

Download Download the package now.

All supported x86-based versions of Windows 7

Download Download the package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File property

Value

File name

X86_83c469050ab984361570c18070a1513c_31bf3856ad364e35_6.0.6002.23594_none_3ffaf8dbef5cae37.manifest

File version

Not applicable

File size

692

Date (UTC)

15-Jan-2015

Time (UTC)

09:32

Platform

Not applicable

File name

X86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.23594_none_a883e0ce3374f508.manifest

File version

Not applicable

File size

16,265

Date (UTC)

15-Jan-2015

Time (UTC)

06:41

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

File property

Value

File name

Amd64_922b64b24b2f592d50a22260dcb62a14_31bf3856ad364e35_6.0.6002.23594_none_6076a5d36efa0744.manifest

File version

Not applicable

File size

696

Date (UTC)

15-Jan-2015

Time (UTC)

09:32

Platform

Not applicable

File name

Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.23594_none_04a27c51ebd2663e.manifest

File version

Not applicable

File size

16,525

Date (UTC)

15-Jan-2015

Time (UTC)

06:48

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File property

Value

File name

Ia64_b51372714116acc286979f1ce706b100_31bf3856ad364e35_6.0.6002.23594_none_659005a52c14b825.manifest

File version

Not applicable

File size

694

Date (UTC)

15-Jan-2015

Time (UTC)

09:32

Platform

Not applicable

File name

Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.23594_none_a88584c43372fe04.manifest

File version

Not applicable

File size

16,517

Date (UTC)

15-Jan-2015

Time (UTC)

07:17

Platform

Not applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

Update.mum

File version

Not applicable

File size

2,138

Date (UTC)

24-Jan-2014

Time (UTC)

14:37

Platform

Not applicable

File name

X86_470c8650c13601ec69f70723cee860a0_31bf3856ad364e35_6.1.7601.22580_none_c5c9904e1efeee36.manifest

File version

Not applicable

File size

692

Date (UTC)

24-Jan-2014

Time (UTC)

14:37

Platform

Not applicable

File name

X86_7663d89fd29162097e16fafc3b2998a3_31bf3856ad364e35_6.1.7601.18378_none_0ab9db1c74a1c6ef.manifest

File version

Not applicable

File size

692

Date (UTC)

24-Jan-2014

Time (UTC)

14:37

Platform

Not applicable

File name

X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_a83b9ab47b5adef3.manifest

File version

Not applicable

File size

14,508

Date (UTC)

24-Jan-2014

Time (UTC)

02:42

Platform

Not applicable

File name

X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22580_none_a8b267299487cd1d.manifest

File version

Not applicable

File size

14,508

Date (UTC)

24-Jan-2014

Time (UTC)

03:39

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_59fda1e297debede66024b50960f8d36_31bf3856ad364e35_6.1.7601.22580_none_eafe59eaf1cd2bb6.manifest

File version

Not applicable

File size

696

Date (UTC)

24-Jan-2014

Time (UTC)

14:37

Platform

Not applicable

File name

Amd64_9e6d9efe86ecaed6d9ab2eaf0216c807_31bf3856ad364e35_6.1.7601.18378_none_7f833f183abda3a3.manifest

File version

Not applicable

File size

696

Date (UTC)

24-Jan-2014

Time (UTC)

14:37

Platform

Not applicable

File name

Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_045a363833b85029.manifest

File version

Not applicable

File size

14,514

Date (UTC)

24-Jan-2014

Time (UTC)

02:59

Platform

Not applicable

File name

Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22580_none_04d102ad4ce53e53.manifest

File version

Not applicable

File size

14,514

Date (UTC)

24-Jan-2014

Time (UTC)

03:03

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,352

Date (UTC)

24-Jan-2014

Time (UTC)

14:37

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_791a831300ce2da85e7ba8551d7ce81b_31bf3856ad364e35_6.1.7601.22580_none_6641999b1feb50ec.manifest

File version

Not applicable

File size

694

Date (UTC)

24-Jan-2014

Time (UTC)

14:37

Platform

Not applicable

File name

Ia64_817c13a785ebb687d8c3c4a9104b6d11_31bf3856ad364e35_6.1.7601.18378_none_61d5474289aa63b1.manifest

File version

Not applicable

File size

694

Date (UTC)

24-Jan-2014

Time (UTC)

14:37

Platform

Not applicable

File name

Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.18378_none_a83d3eaa7b58e7ef.manifest

File version

Not applicable

File size

14,511

Date (UTC)

24-Jan-2014

Time (UTC)

02:32

Platform

Not applicable

File name

Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22580_none_a8b40b1f9485d619.manifest

File version

Not applicable

File size

14,511

Date (UTC)

24-Jan-2014

Time (UTC)

02:34

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,447

Date (UTC)

24-Jan-2014

Time (UTC)

14:37

Platform

Not applicable

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