Applies ToWindows 11 Windows 10

In case your user profile gets corrupted, here are the steps to create a new one.

  1. Add a new user account and configure it as an administrator. For detailed steps, see the article Manage user accounts in Windows

  2. Sign in with the newly created account and copy the files from the corrupted profile:

  • Open your User folder by selecting Start , typing file explorer into the Search box, and selecting File Explorer in the list of results.

  • Select This PC, then select the hard drive that Windows is installed on (it's usually your C: drive), then the Users folder, then the folder with the name of your account.

    Warning: Do not change File Explorer view options to show hidden files and folders or show hidden protected operating system files.

  • Locate the C:\Users\<Old_Username> folder, where C is the drive that Windows is installed on and Old_Username is the name of the profile you want to copy files from.

  • Select all of the files and folders in this folder, then select the Edit menu and select Copy.

  • Locate the C:\Users\<New_Username> folder, where C is the drive that Windows is installed on and New_Username is the name of the new user profile you created.

  • Select the Edit menu and select Paste.

  • Restart the PC, then log back in as the new user.

Important: If you have a Microsoft account, ensure to change the new user from a local account to a Microsoft account. For more information, see Change from a local account to a Microsoft account.

If you have email messages in an email program, you must import your email messages and addresses to the new user profile separately.

Some applications previously installed might need to be reconfigured or reinstalled.

If you were logged into Microsoft Store apps like the Store or Movies & TV, you might need to log back into those apps to see your previous purchases or restore settings.

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