Fix common Surface problems using the Surface Diagnostic Toolkit

Applies to: Surface DevicesSurface

If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit can help you find and solve problems.

Run the Surface Diagnostic Toolkit

Before you run the diagnostic tool, make sure you have the latest Windows updates. Go to ​​​Update Surface firmware and Windows 10 for more info. If that doesn't solve the problem, you'll need to run the diagnostic tool.

To run the Surface Diagnostic Toolkit:

  1. Get your devices ready and gather information.
  2. Do one of the following to download the Surface Diagnostic Toolkit:
  3. Select Run, and follow the on-screen instructions.

The diagnosis and repair time usually averages 15 minutes or less, but could take an hour or longer, depending on internet connection speed, whether updates need to be installed on your device, and the repairs the tool must do.

If you still need help

If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:

  • Make an in-store appointment: If you're located in the US, PR, CA, UK, or AU, you may be able to visit a Microsoft Store to repair your Surface. Use the Store locator tool to find the store nearest you.
  • Contact customer support: If you want to talk to someone about how to fix your problem, contact us.
  • Get your Surface serviced: If you're unable to go to a store for service, you can send it in. For more info, go to How to get service for Surface, or browse support for troubleshooting steps.

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