Solve PC problems over a remote connection with Quick Assist

Applies to: Windows 10

Quick Assist is a Windows 10 app. It allows someone you trust to take over your computer and help you solve a problem. To get started, your helper needs to launch the Quick Assist app, get a 6-digit code, and share that with you. 

  • Give assistance
    • Select Start  > Windows Accessories > Quick Assist (or select the Start  button, type Quick Assist in the search box, then select it in the results). 
    • Select Assist another person, then send the 6-digit code to the person you're helping.
    • When they've entered it, select either Take full control or View screen.
    • Select Continue and wait for the person you're helping to allow the connection. 
  • Get assistance
    • Select Start  > Windows Accessories > Quick Assist (or select the Start  button, type Quick Assist in the search box, then select it in the results). 
    • In the Code from assistant box, enter the 6-digit code you were given, and select Share sceen.
    • Wait for your helper, then select Allow in the window that displays.