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Note: The information below is for Microsoft 365 subscriptions only. For help with Xbox, see Cancel an Xbox subscription. For all other subscriptions purchased through Microsoft see, Cancel a Microsoft subscription

Get help from a support advocate

To get help from a support advocate, select a language from the list below.

We recommend contacting a support advocate to help you cancel your Microsoft 365 subscription or to choose a better plan to meet your needs. Just request a call back to discuss what works best for you.

Cancel your Microsoft 365 subscription

Tip: The steps below describe how to cancel a Microsoft 365 Family or Personal subscription. To cancel Microsoft 365 for business, see Cancel a Microsoft 365 for business subscription.

  1. Sign in to the Manage page with the same Microsoft account you used to purchase your Microsoft 365 subscription. It's important to use that account.

    If you see Turn on recurring billing instead of Manage, your subscription will expire at the date shown for your subscription and you don't need to do anything else. 

  2. Select Cancel or Upgrade or Cancel, (What you see depends which Microsoft 365 subscription you have.)

  3. Follow the instructions on the page to proceed with cancellation. To review our complete cancellation policy, see Microsoft Store Terms of Sale.

If you still need help, our agents are available to help you.

Note: In Israel, you have the right to cancel any subscription that has recurring billing with immediate effect and receive a prorated refund. For more info, see Cancel a Microsoft subscription in Israel.

Troubleshoot issues if you can't cancel your subscription

If you don't see a Manage option from Services & subscriptions page, and therefore can't cancel or turn off recurring billing, you can choose to speak to one of our support advocates, or you can try the following:

  • Make sure you're signed in with the same Microsoft account you used to purchase your subscription.

  • If you see Turn on recurring billing instead of Manage, your subscription will expire at the date shown for your subscription and you don't need to do anything else.

  • Check if a payment method needs to be updated. If it does, we'll let you know when you arrive at Services & subscriptions. To fix any issues, on the Manage page, select Change how you pay. For more info, see Change the payment method for a Microsoft subscription.

  • To see our complete cancellation policy, see Microsoft Store Terms of Sale.

 See also

Cancel a Microsoft subscription

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