Last Updated: February 19, 2026
ISSUE
When using classic Outlook, you may find that the mouse pointer or mouse cursor disappears as you move the pointer over the Outlook interface. Although the mouse pointer is not there, the email in the message list will change color as you hover over it. This issue has also been reported with OneNote and other Microsoft 365 apps to a lesser degree.
STATUS: INVESTIGATING
The Outlook Team is investigating this issue. We will update this topic when we have more information.
If you experience this issue, ask your M365 Tenant Admin to open a support case. Please also gather the WebView2 WPR traces referenced in this article while reproducing the issue, WebView2Feedback/diagnostics/script.md at main · MicrosoftEdge/WebView2Feedback. Please include these logs in the support case. The case should go to the Outlook Support Team for further analysis and escalation.
WORKAROUND
To work around the issue, try the following:
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When you hover over the Outlook message list and the email color shade changes to a different color, select an email. This may cause the mouse pointer to reappear.
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Open PowerPoint and click into an editable window in PowerPoint and then click back to Outlook and check if you have your mouse pointer again.
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Restart your computer.
To share feedback or get other workarounds, please go to this forum thread, Why does my mouse arrow disappear while using outlook?
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See Also
Fixes or workarounds for recent issues in classic Outlook for Windows
