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If you forgot your UEFI password, here's what you can do.

Check with your IT administrator for the password

If your device is managed by someone else, such as your IT department or a different owner, check with them for the password.

​​​ Shows a blue screen that says "Enter the system password." There's a box to enter the password, and below that, there are OK and Cancel buttons.

Still having issues?

There's one last step you can take. If these steps don't resolve the problem, service and support options may be available to assist you.

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​​​​​​Send to Microsoft
To prepare your device for shipping to Microsoft, you can print a shipping label, check your Microsoft warranty, and create service orders.​​

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Find in-person support
Currently China, India, and Japan have in-person support available—which can include professional hardware inspection, troubleshooting, and system recovery.

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Self-repair
If you're technically experienced and have the right tools, Microsoft has a select range of replaceable components and service guides that enable you to perform the repairs.

Note: Availability may be limited for some countries or products.

To learn more, go to How to get service or repair for Surface.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

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Find solutions to common problems or get help from a support agent.

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