How to get service or repair for Surface

Applies To

Surface Pro Surface Laptop Surface Go Surface Studio

To get service for a personal Surface device (not a business device), you can send it in to get quality service performed by trusted experts using certified parts. You’ll be back up and creating your best work on your Surface.

Note

If your Surface is a business device (owned by an organization), see Surface service options for Business and Education.

Steps to take to get your Surface repaired

1. Troubleshoot your device before requesting service

If your Surface isn’t working as expected, the Surface app and other tools can help you identify and fix common issues before you need to send your device away for repair.Learn how to Diagnose and repair problems on your Surface.

Microsoft has a range of parts available for purchase, which can be used for self-repair, benefiting you when devices are out of warranty. Learn more about how to repair your Surface yourself.

2. Check your Microsoft warranty

If the problem continues, start the warranty repair process for your Surface to have it serviced. Go to account.microsoft.com/devices and select a device to see its warranty status.

Note

If your device isn't listed, select Register device to add it to your account. You'll see the coverage dates after you do this.

If your device warranty does not match your proof of purchase, see Update your warranty. If your device warranty has expired, or if you need to use Microsoft Complete Accidental Damage Protection learn how to get service for your out of warranty or damaged Surface.

3. Choose your service option

Get in-person support In some countries or regions, Microsoft has partnered with Authorized Service Providers offering in-person support and repair.
Send to Microsoft To send your device in for repair, you'll need to create a service order and print a shipping label.

4. How to create a service order for your Surface

Go to account.microsoft.com/devices and choose the device that needs service, select Next, and then follow the instructions to complete your service request and return your device to Microsoft.

Important

If you're able to turn on your Surface, we highly recommend that you backup then erase your data before returning your device. Learn how to prepare your Surface for service. 