Set up Surface Headphones

Congratulations on getting your new Surface Headphones 2! The first step is to pair them with your phone or Windows 10 PC using Bluetooth. After that, set them up in the Surface Audio app. The Surface Audio app lets you update your headphones, personalize settings for them, and more.

Download and install the Surface Audio app on your phone or PC by using one of the links below.

Get it on Google Play

Download on the Apple Store

Get it from Microsoft

Note: If the Google Play Store isn't available in the country or region in which you live, you can download and install the Surface Audio app on your Android device from the Microsoft Download Center.

1. Pair your Surface Headphones over Bluetooth

To get started, pair your Surface Headphones over Bluetooth with your phone or Windows 10 PC.

  1. Press and hold the power button for about 5 seconds to put your headphones into pairing mode. You'll hear a message saying they're ready to pair and the LED light will flash white.

  2. On your Android, select the notification that appears for your Surface Headphones.
    Don’t see the notification? Open Bluetooth settings on your Android, then select Surface Headphones.

Note: If this is the first time starting you’ve turned on your headphones, they’ll go into pairing mode automatically.

  1. Press and hold the power button for about 5 seconds to put your headphones into pairing mode. You'll hear a message saying they're ready to pair, and the LED light will flash white.

  2. On your iOS device, open Settings, and then tap Bluetooth.

  3. Make sure Bluetooth is turned on, and then tap Surface Headphones under Other Devices.

Note: If this is the first time starting you’ve turned on your headphones, they’ll go into pairing mode automatically.

  1. Press and hold the power button for about 5 seconds to put your headphones into pairing mode. You'll hear a message saying they're ready to pair, and the LED light will flash white.

  2. On your Windows 10 PC, select Connect if a notification appears for your Surface Headphones.
    Don’t see the notification? Select the Start  button, then select Settings  > Devices  > Bluetooth & other devices  > Add Bluetooth or other device > Bluetooth > Surface Headphones > Done.

Note: If this is the first time starting you’ve turned on your headphones, they’ll go into pairing mode automatically.

2. Set up your Surface Headphones in the Surface Audio app

The Surface Audio app lets you update your Surface Headphones, personalize settings for them, and much more. Here’s how to set it up.

  1. Make sure your headphones are turned on. If they’re not on, press and release the power button quickly to turn them on.

  2. Open the Surface Audio app.

  3. In the Surface Audio app, under Surface Headphones, tap Connect and follow the instructions.

Tip: If you already have a pair of Surface Headphones or Surface Earbuds connected in the Surface Audio device, tap My devices+ Add device to add another pair.

  1. Make sure your headphones are turned on. If they’re not on, press and release the power button quickly to turn them on.

  2. Select the Start  button, then select Surface Audio in the app list.
    Your headphones should be connected automatically.

  3. When asked if you want to Use Surface Headphones with Office apps, select OK, then select Allow to pair over Bluetooth LE.

Tip: If you already have a pair of Surface Headphones or Surface Earbuds connected in the Surface Audio app, select Add a new device under Devices.

Related topics

Congratulations on getting your new Surface Headphones 2+! The first step is to plug Microsoft Surface USB Link into the USB port on your Windows 10 PC or Mac, or pair them over Bluetooth if you’re using your mobile phone. After that, set them up in the Surface Audio app. The Surface Audio app lets you update your headphones, personalize settings for them, and more.

Download and install the Surface Audio app on your phone or PC by using one of the links below.

Get it on Google Play

Download on the Apple Store

Get it from Microsoft

Notes: 

  • If the Google Play Store isn't available in the country or region in which you live, you can download and install the Surface Audio app on your Android device from the Microsoft Download Center.

  • The Surface Audio app isn't available for macOS.

1. Connect your Surface Headphones

To get started, plug Microsoft Surface USB link into your Windows 10 PC or Mac, or pair your Surface Headphones  2+ over Bluetooth if you're using your mobile phone.

  1. Plug Microsoft Surface USB Link into the USB port on your Windows 10 PC.

  2. Press and release the power button quickly to turn on your headphones.
    You'll hear a message saying they're connected to Microsoft Surface USB Link. The LED lights on both your Surface USB Link and headphones will be solid white.

Your Mac needs to be running macOS 11/10.14.

  1. Plug Microsoft Surface USB Link into the USB port on your Mac.

  2. Press and release the power button quickly to turn on your headphones.
    You'll hear a message saying they're connected to Microsoft Surface USB Link. The LED lights on both your Surface USB Link and headphones will be solid white.

  1. Press and hold the power button for about 5 seconds to put your headphones into pairing mode. You'll hear a message saying they're ready to pair and the LED light will flash white.

  2. On your Android, select the notification that appears for your Surface Headphones.
    Don’t see the notification? Open Bluetooth settings on your Android, then select Surface Headphones.

Note: If this is the first time starting you’ve turned on your headphones, they’ll go into pairing mode automatically.

  1. Press and hold the power button for about 5 seconds to put your headphones into pairing mode. You'll hear a message saying they're ready to pair, and the LED light will flash white.

  2. On your iOS device, open Settings, and then tap Bluetooth.

  3. Make sure Bluetooth is turned on, and then tap Surface Headphones under Other Devices.

Note: If this is the first time starting you’ve turned on your headphones, they’ll go into pairing mode automatically.

2. Set up your Surface Headphones in the Surface Audio app

The Surface Audio app lets you update your Surface Headphones, personalize settings for them, and much more. Here’s how to set it up.

  1. Make sure your headphones are turned on. If they’re not on, press and release the power button quickly to turn them on.

  2. Select the Start  button, then select Surface Audio in the app list.
    Your headphones should be connected automatically.

  3. When asked if you want to Use Surface Headphones with Office apps, select OK, then select Allow to pair over Bluetooth LE.

Tip: If you already have a pair of Surface Headphones or Surface Earbuds connected in the Surface Audio app, select Add a new device under Devices.

  1. Make sure your headphones are turned on. If they’re not on, press and release the power button quickly to turn them on.

  2. Open the Surface Audio app.

  3. In the Surface Audio app, under Surface Headphones, tap Connect and follow the instructions.

Tip: If you already have a pair of Surface Headphones or Surface Earbuds connected in the Surface Audio device, tap My devices+ Add device to add another pair.

Related topics

Congratulations on getting your new Surface Headphones! The first step is to pair them with your phone or Windows 10 PC using Bluetooth. After that, set them up in the Surface Audio app. The Surface Audio app lets you update your headphones, personalize settings for them, and more.

Download and install the Surface Audio app on your phone or PC by using one of the links below.

Get it on Google Play

Download on the Apple Store

Get it from Microsoft

Note: If the Google Play Store isn't available in the country or region in which you live, you can download and install the Surface Audio app on your Android device from the Microsoft Download Center.

1. Pair your Surface Headphones over Bluetooth

To get started, pair your Surface Headphones over Bluetooth with your phone or Windows 10 PC.

  1. Press and hold the power button for about 5 seconds to put your headphones into pairing mode. You'll hear a message saying they're ready to pair and the LED light will flash white.

  2. On your Android, select the notification that appears for your Surface Headphones.
    Don’t see the notification? Open Bluetooth settings on your Android, then select Surface Headphones.

Note: If this is the first time starting you’ve turned on your headphones, they’ll go into pairing mode automatically.

  1. Press and hold the power button for about 5 seconds to put your headphones into pairing mode. You'll hear a message saying they're ready to pair, and the LED light will flash white.

  2. On your iOS device, open Settings, and then tap Bluetooth.

  3. Make sure Bluetooth is turned on, and then tap Surface Headphones under Other Devices.

Note: If this is the first time starting you’ve turned on your headphones, they’ll go into pairing mode automatically.

  1. Press and hold the power button for about 5 seconds to put your headphones into pairing mode. You'll hear a message saying they're ready to pair, and the LED light will flash white.

  2. On your Windows 10 PC, select Connect if a notification appears for your Surface Headphones.
    Don’t see the notification? Select the Start  button, then select Settings  > Devices  > Bluetooth & other devices  > Add Bluetooth or other device > Bluetooth > Surface Headphones > Done.

Note: If this is the first time starting you’ve turned on your headphones, they’ll go into pairing mode automatically.

2. Set up your Surface Headphones in the Surface Audio app

The Surface Audio app lets you update your Surface Headphones, personalize settings for them, and much more. Here’s how to set it up.

  1. Make sure your headphones are turned on. If they’re not on, press and release the power button quickly to turn them on.

  2. Open the Surface Audio app.

  3. In the Surface Audio app, under Surface Headphones, tap Connect and follow the instructions.

Tip: If you already have a pair of Surface Headphones or Surface Earbuds connected in the Surface Audio device, tap My devices+ Add device to add another pair.

  1. Make sure your headphones are turned on. If they’re not on, press and release the power button quickly to turn them on.

  2. Select the Start  button, then select Surface Audio in the app list.
    Your headphones should be connected automatically.

  3. When asked if you want to Use Surface Headphones with Office apps, select OK, then select Allow to pair over Bluetooth LE.

Tip: If you already have a pair of Surface Headphones or Surface Earbuds connected in the Surface Audio app, select Add a new device under Devices.

Related topics

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