Create FAQ Webpart

AI-Assisted FAQ Creation with Grounded Context

Easily add the FAQ web part to any SharePoint page and get started in just a few steps. Upload grounding files—like Word, PowerPoint, PDF, Loop, or Meeting—then select a purpose (Event, Policy, Product, or Other) and optionally provide a description to guide AI.

AI uses domain-augmented instructions with industry expertise and best practices to generate accurate and relevant FAQ content tailored to your needs.

Here’s how you can take advantage of each FAQ type:

Event - For example: Event details, schedules, and logistics

• Summarize event details for upcoming conferences, trainings, or company-wide meetings.

• Provide schedules, speaker bios, session overviews, and logistics information for attendees.

• Address common attendee questions ahead of the event to reduce repetitive inquiries.

Product - For example: Product announcements, feature updates, and user guides

• Create product launch FAQs directly from briefing decks, release notes, or technical documentation.

• Support internal sales enablement or customer-facing portals with up-to-date product information.

• Build feature guides and troubleshooting FAQs to improve user adoption and reduce support tickets.

Policy - For example: HR, IT, compliance, and standard operating policies

• Generate HR policy FAQs for topics like leave, benefits, onboarding, and hybrid work.

• Build IT self-service FAQs to guide employees on software setup, security protocols, and device troubleshooting.

• Document compliance procedures, corporate policies, and operational guidelines to ensure consistency.

Guided Builder with Human-in-the-Loop Control

The built-in three-step builder—Category → Question → Answer—keeps you in control. You can review and refine content, go back and re-generate as needed, or make direct edits on the page using AI in the Rich Text Editor. You can also add new questions manually, and AI will generate contextual answers to match.

Easy to Share & Provide Feedback

Once published, your FAQ is ready to share via email with one click. Every interaction makes us smarter—use the built-in feedback tool (👍/👎 and add your comments) to help us improve AI's responses and elevate the experience.