Troubleshoot problems with your Surface mouse or keyboard

Open the battery compartment on your mouse or keyboard and make sure the batteries are positioned correctly inside the battery compartment, then see if it works. If not, try replacing the batteries with new ones. 

1. Press and hold the pairing button on your mouse or keyboard for 5-7 seconds, then let the button go. The light will blink to show that the mouse is discoverable. The pairing button is usually on the bottom of the mouse.

2. On your PC, select Start  > Settings  > Devices  > Bluetooth & other devices.

3. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth .  Choose your mouse or keyboard from the list of devices. Follow any other instructions if they appear, then select Done.

Still not working? Here’s what to do.

• ​​​​​​​See if the mouse or keyboard has power: Press the pairing button on your mouse or keyboard for 5-7 seconds, then let the button go. If the light blinks, the mouse has power. If the light doesn’t come on, check or replace the batteries.

• Turn airplane mode on and off: Leave it on for 10-15 seconds, then turn it off again. See how to turn airplane mode on or off 

• Turn off other Bluetooth devices connected to your PC: Then see if your mouse or keyboard works – having too many Bluetooth devices connected at one time can interfere with your PC’s connection to the mouse or keyboard.

• Remove your mouse or keyboard from your PC and pair it again: You’ll need to look for the name of your mouse in the list of Bluetooth devices to remove and pair it again.

• See if your mouse or keyboard works with another PC: If it does, there might be a problem with your PC.

This means that your mouse or keyboard is already paired to another PC that’s within range.

To fix this, go to the PC that your device is paired with, and remove it from that PC. You’ll need to look for the name of your mouse in the list of Bluetooth devices to remove and pair it again.

Then, go back to the PC you want to use your mouse with and pair it again.

To extend battery life, Bluetooth devices go into hibernation after 8-10 minutes of inactivity. It can take several seconds for the Bluetooth mouse to reconnect when you resume using it after this period of hibernation. As a result, you might notice a delay between the time that you use the mouse and the response on the screen.

To ensure your PC is performing at its best and you have the latest keyboard and mouse improvements, check for updates from Start   > Settings   > Update & Security  > Windows Update. If you do not have a Surface device, you might also need to check with your manufacturer to ensure your PC is up to date.

Use the power button to turn the mouse or keyboard off and on again. If that doesn’t work, it might mean the batteries are low and should be replaced or recharged.

• Close all your open apps. If the performance improves, the number of open apps might have been interfering with your PC’s connection to the mouse or keyboard.

• Check the reported battery levels. For Bluetooth connections, select Start   > Settings   > Devices  > Bluetooth & other devices. For wireless connections, replace the batteries.

• Restart your PC. This will refresh the drivers if updates have recently been made.

• Change the mouse cursor settings. Select Start   > Settings   > Devices  > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed.

You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. Select Start   > Settings   > Devices  > Mouse  to make changes.

Open Mouse Settings or Open Typing Settings

Select Start   > Settings   > Time & language > Region & language. Make sure the language you’re using on your keyboard (the input language) matches the one you’re using on your PC (the display language). Check the list of languages 
Add an input language or change your display language to match

This can mean that your PC does not have the latest updates. To ensure your PC is performing at its best and you have the latest keyboard and mouse improvements, check for updates from Start   > Settings   > Update & Security  > Windows Update. If you do not have a Surface device, you might also need to check with your manufacturer to ensure your PC is up to date.

When I rotate the wheel, it does not scroll how I expect

To customize how your mouse wheel scrolls, including the number of lines scrolled at a time, the windows it interacts with, and the scrolling direction, go to Mouse settings. Select Start   > Settings   > Devices  > Mouse  to make changes.

​​​​​​​Open Mouse Settings