Do you need some help installing Quick Assist?  

An update is required to continue using Quick Assist. You will need to get the new version from Microsoft Store. Here's how to troubleshoot common issues when installing Quick Assist.

If you open Quick Assist and see a reminder to update to the new version, you might be running an older version of Quick Assist. Here's how to install the new version:

  1. From the Quick Assist prompt, select Open Microsoft Store. You'll be taken to Microsoft Store to get the new version.

  2. In Microsoft Store, select Get. Then give permission to install Quick Assist. When the installation is complete, you will see Get change to Open.

mini-Product Detail page    

UAC prompt 2 

Important: If you are on a work or school device, you might be prevented from installing or accessing the Quick Assist update in the Store. For more information contact your support person or admin.

You can open the new app in two ways:

1. Search your PC for "Quick Assist" and select it from the list of results.

Old and new Quick Assist icons

The Quick Assist icon has a new look. 

2. Select "Open" on the Microsoft Store page.Open Quick Assist Store app

To pin Quick Assist to your taskbar so you can quickly get back to it, once Quick Assist is open, right-click (or press and hold) the icon on your taskbar > Pin to taskbar.

Install Quick Assist (update)

If the old app icon is still showing on your device, be sure to select the new app icon. After the Store app is launched once the shortcuts for the old app should be removed automatically.

Old and new Quick Assist icons

Notes: 

  • The current shortcut for opening Quick Assist (ctrl+win+Q) opens the old version of Quick Assist. Don't forget to update your custom shortcuts since they likely open the old app.

  • When you use the shortcut, a pop-up message will ask you to update to the new Quick Assist. You can go to the bottom of that message and select Already installed it? Open it now. This will open the new Quick Assist

Please review the following FAQs if you are experiencing further issues with the Quick Assist installation:  

We moved Quick Assist to enhance the performance and security of the app. You should see a significant improvement in passcode generation times and a reduction in application errors.

The Quick Assist Store app will be preinstalled in the next major Windows 11 update. Users who are currently part of the Windows Insiders program can test this today.

Notes: 

  • Windows 10 users will continue to download the Store app. 

  • If you are on a work or school device, you might be prevented from installing or accessing the Quick Assist update in the Store. For more information contact your support person or admin.

This issue has been fixed with the new version release. If you are currently running version 2.0.6.0 or higher you will no longer see two icons.

If the old app icon is still showing on your device, be sure to select the new app icon. After the Store app is launched once the shortcuts for the old app should be removed automatically.

Once the app has been downloaded, search your device for Quick Assist >select App settings (or right-click on the new Quick Assist Icon and select App settings). 

Confirm the version = 2.0.6.0 or higher

Although shortcuts have been removed, the old application is still part of the operating system and can be opened using this shortcut. We are planning a future update so that Ctrl + Windows + Q will launch the Store app. For now, we recommend that you pin the new app to your taskbar. 

When you use the shortcut, a pop-up message will ask you to update to the new Quick Assist. You can go to the bottom of that message and select Already installed it? Open it now. This will open the new Quick Assist.

WebView2 is required to run the Store app and helps improve security and performance. If you use Windows 11 or the Edge browser, you probably already have WebView2 installed.

If WebView2 is not already installed, it will be installed automatically the first time you launch Quick Assist. If you see a prompt for WebView2 it could indicate that the initial installation was not successful.

Important: You may experience a longer wait time while Webview2 is being installed. Please wait for the program to finish installing.   

While this wasn't a required process of updating Quick Assist in the past it is a temporary requirement to install the new Store update. We are working to eliminate this requirement in a future update.

The Quick Assist Store app is available to download from the Store for Business and the Store for Education You can learn more by visiting Distribute apps to your employees from Microsoft Store for Business and Education. We are working on making the app available to devices that do not have access to the Store for Business or the Store for Education.

The Store app works on Windows 10 and 11 supported versions as detailed here – Supported versions of Windows client | Microsoft Docs.

Currently, LTSC 2019 (1809) and LTSB 2019 (1607) are not supported, but we plan to fix this in a future update.

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