Note Some products might not be available in your country or region.
Some products might not be available in your country or region.
If your Surface won’t start up, or if it goes to sleep and won’t wake up, here are some solutions that can help you get it running again.
What you see
- A black screen, with no Surface logo.
- Nothing happens when you press the power button.
- Your Surface appears to be turned off or in a power-saving state.
- The Window Hello infrared LED light may glow red.
If your Surface won’t turn on or wake from sleep, try the following solutions.
Solution 1: Connect the power supply
Connect the power supply and ensure the LED light is on. Press the power button once to turn on your Surface. If the LED light doesn’t light or flashes, go to Surface battery won’t charge for help. If the battery charge is low, you may see a battery icon on the screen for 10 to 15 minutes before Windows starts.
Solution 2: Try waking your Surface with hotkeys
You might be able to wake your Surface using a special keyboard shortcut.
- If you have a keyboard connected, simultaneously press the Windows logo key +Ctrl+Shift+B.
- If you are in tablet mode, simultaneously press both the volume-up and volume-down buttons three times in quick succession (within two seconds).
If Windows is responsive, you should hear a short beep while Windows tries to refresh the screen. If your Surface still won't turn on, try Solution 3.
Solution 3: Force a shut down and restart
See Force a shut down and restart your Surface to find out how.
Video: Force a shut down and restart your Surface.
This video is available in English only.
Solution 4: Undock and disconnect all extra peripherals
Leave your Surface plugged in to the power supply that was included with the device, but remove everything else that’s connected to it, including the Typing Cover, accessories, adapters, external monitor, and microSD card. Then, disconnect your Surface from the docking station if you’re using one. Press the power button once to turn on your Surface.
If your Surface turns on:
If one of the solutions worked and your Surface turns on, charge the battery until it has at least a 40 percent charge. Then. install the latest Surface and Windows updates. For more info, see Install Surface and Windows updates.
If your Surface turns on but you're experiencing an issue with Windows starting or responding, select the link next to what you’re experiencing for more info:
|If your Surface …||Go to this page|
| ||Surface turns on, but Windows won’t start|
| ||Windows stops responding on Surface|
If your Surface still won’t turn on:
Your Surface may need service. Go to Device service and repair to start a service request.