Reset your Microsoft account password

Applies to: Microsoft Account

What does this guided walk-through do?

Provides steps to help you reset your Microsoft account password.

How does it work?

We'll begin by asking you questions about the issue you're experiencing. Next, we’ll take you through a series of troubleshooting steps that are specific to your situation.

If you forgot your Microsoft account password, here's how to reset it.

  1. Go to https://account.live.com/password/reset and type in the email address, phone number, or Skype name you use to sign in. Then select Next.
  2. We'll ask where you'd like to get your security code. Choose one of the alternate contact email addresses or phone numbers on this account. Then select Next.
    • If you don’t recognize any of the contact methods listed, select the back arrow  on your browser and make sure you have entered the correct username. Sometimes a misspelling can send you in the wrong direction. If you think you might not have the correct username, see How to find your Microsoft account for tips to find the correct username.
    • If there are no contact methods on the account that you can use, select I don’t have any of these and then skip ahead in this article to “Recover your Microsoft account if you can’t receive a verification code” below.
  3. Type the requested info to verify that it's really your email address or phone number. Next, select Send code.
  4. We'll send the security code to the alternate contact you chose. If you don't see it, check your junk folder. If it's not there, you can select Use a different verification option.
  5. Type the security code into Verify your identity, then select Next.
  6. Type your password into the New password box. Then confirm it by typing it again into Re-enter password.

Were you able to reset your password?

If you forgot your Microsoft account password, here's how to reset it.

  1. Go to https://account.live.com/password/reset and type in the email address, phone number, or Skype name you use to sign in. Then select Next.
  2. We'll ask where you'd like to get your security code. Choose one of the alternate contact email addresses or phone numbers on this account. Then select Next.
    • If you don’t recognize any of the contact methods listed, select the back arrow  on your browser and make sure you have entered the correct username. Sometimes a misspelling can send you in the wrong direction. If you think you might not have the correct username, see How to find your Microsoft account for tips to find the correct username.
    • If there are no contact methods on the account that you can use, select I don’t have any of these and then skip ahead in this article to “Recover your Microsoft account if you can’t receive a verification code” below.
  3. Type the requested info to verify that it's really your email address or phone number. Next, select Send code.
  4. We'll send the security code to the alternate contact you chose. If you don't see it, check your junk folder. If it's not there, you can select Use a different verification option.
  5. Type the security code into Verify your identity, then select Next.
  6. Type your password into the New password box. Then confirm it by typing it again into Re-enter password.

Were you able to reset your password?

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you. Then try resetting your password again.

Does your phone block calls or texts from unknown numbers?
If so, change your phone settings then choose I don't have a code. We'll send another verification code.

Did your email send your verification code to your junk folder? 

Check your junk email folder for a message from a Microsoft account, and use the code sent to you. Valid verification codes come from an @accountprotection.microsoft.com email address.

Mark @accountprotection.microsoft.com as a trusted sender to receive your verification code in your inbox.

Is your phone number or email address entered correctly?
To keep your information safe when you're signing in, we only show you the last two digits of your phone number or the first two characters of your email address.

To see if your security info is correct:

  1. Sign in to your Security basics page with your Microsoft account.
  2. Select Update info.
  3. Choose a method that you know works, or choose I don't have any of these to replace your security info.

Does your alternate email address end in @outlook.com, @hotmail.com, @live.com, or @msn.com?
If so, you're using one Microsoft account to verify another Microsoft account. This can make it tricky to keep track of which one you're signed in to. When you sign in to the second account (to get the code sent to that email), most browsers automatically sign you out of the first account (the one that's actually requesting the code).

Were you able to reset your password?

You may not be able to access your security info if you recently removed all your old security info and replaced it with something new. When this happens, your Microsoft account is restricted for 30 days. Learn more about why is my security info change still pending.

If you can’t access the alternate email address or phone number for your account, you won’t be able to reset your password. You can try to regain access to your account through the account recovery form

 

The account recovery form is meant to be the last option to get you back into your account. If you've previously turned on two-step verification for your account, you won't be able to use the recovery form. Turning on two-step verification stops anyone from signing in without two forms of identification, no matter how much information they know about your account.

Recover your Microsoft account

If you’re unable to receive the security code to reset your password, you can submit an account recovery form to recover your account. 

We're glad this guide helped you reset your Microsoft account password.