How to reset your Microsoft account password


Online

If you forgot the password you use to sign in to services like Outlook.com, Skype, OneDrive, and Xbox Live, you might need to reset it.

  • Here's how to do it:
    • Go to Recover your account and type the email address, phone number, or Skype name that needs a password reset. Then select Next.

    • We'll ask where you'd like to get your  security code. Choose one of the alternate contact email addresses or phone numbers on this account. Then select Next.

    • Type the missing info to verify that it's really your email address or phone number. Next, select Send code. 

    • We'll send the security code to the alternate contact you chose. If you don't see it, check your junk folder. If it's not there, you can select Use a different verification option

    • Type the security code into Verify your identity, then select Next.
    • Reset the password for your Microsoft account by typing it into New password. Then confirm it by typing it again into Reenter password
  • For info on signing in to Xbox Live using your Microsoft account, see Password and security: Password and sign-in.
  • To manage your security info, see Microsoft account security info & security codes
  • Note: If you don't use a Microsoft account to sign into Windows and you need to change your Windows sign-in password, see Reset your Windows 10 local account password.

Windows 10

  • You can reset the password you use to sign in to your computer. On the sign-in screen, type your Microsoft account name if it's not already displayed. If there are multiple accounts on the computer, choose the one you want to reset. Select I forgot my password below the password text box. Follow the steps to reset your password.
  • To get more info, see Microsoft account help.