How to reset your Microsoft account password


If you forgot the password you use to sign in to services like, Skype, OneDrive, and Xbox Live you might need to reset it.

Windows 10 PC

  • To reset your password:
    • On the sign-in screen, type your Microsoft account name if it's not displayed. If there are multiple accounts on the PC, choose the one to reset.
    • Select I forgot my password below the password text box.
    • On the Recover your account screen, type the characters displayed in the box below Enter the characters you see, then select Next.

    • On the Verify your identity screen, choose to receive your security code either as a text or email message. If you choose text, type the last four digits of your phone number, and then select Send codeLearn more about security info and security codes.
    • When you get the code as a text or email message on a separate device, enter it and then select Next.
    • On the Reset your password screen, create a new password, and then select Next. This sets your new password. Select Next again to return to the sign-in screen.
  • If you're still having trouble signing in to your Microsoft account, it could be for a few different reasons - like you've forgotten your password, you have two-step verification turned on, or your profile is temporarily blocked.  To get more help, see When you can't sign in to your Microsoft account.