Windows Phone 8.1 End of Support: FAQ Content provided by Microsoft Applies to: Windows Phone 8 Select Product Version All Products General Windows Phone 8.1 Show all What does end of support for Windows Phone 8.1 entail? What does end of support mean for customers? Does Microsoft have plans to push Windows 10 Mobile upgrades to Windows Phone 8.1 devices? Is there a list of devices which are unable to migrate to Windows 10 Mobile? Are Lumia devices supported differently? Will existing updates for Windows Phone 8.1 continue to be available, and for how long? Will I still be able to recover my device image? Will my phone still work after July 11, 2017? How do I know if I have a Windows Phone 8.1? How do I get Windows 10 Mobile? Has support ended for all phones running Microsoft software? Commercial Business Show all Why is Microsoft ending support for Windows Phone 8.1 for commercial customers, particularly with so many businesses still using Windows Phone 8.1? How do I prevent a user from upgrading his/her Windows Phone 8.1 device to Windows 10 Mobile? Is there a different path for an enterprise who has purchased a large number of Windows Phone 8.1 devices? Last Updated: 08-Jan-2020 Was this information helpful? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.