Fix network connection issues in Windows 10

Applies to: Windows 10

Try these things to troubleshoot network connection issues in Windows 10.

  • Use the Network troubleshooter. Select Start  > Settings  > Network & Internet > Status. Under Change your network settings, select Network troubleshooterOpen Status settings
  • Make sure Wi-Fi is on. Select Start  > Settings  > Network & Internet > Wi-Fi. Next, select Show available networks, and if a network you expect to see appears in the list, select it, then select ConnectOpen Wi-Fi settings
  • See if you can use the Wi-Fi to get to websites from a different device. If you can’t, restart your modem, router, and device, and re-connect to the Wi-Fi.
  • If your Surface still isn't connecting, try the steps on Surface can't find my wireless network