Delivery options, costs, and times

Applies to: Microsoft Store

All Microsoft Store New Zealand orders deliver via our preferred carrier and are subject to their terms and conditions. Delivery is FREE with an estimated delivery within 7 business days. The delivery time may differ depending on the delivery address and availability of delivery resources*.

Where we deliver

  • Microsoft Store New Zealand only deliver to addresses in New Zealand. For purchases in other countries, please visit the appropriate International Microsoft Store.
  • Our preferred carrier requires a full street address for delivery purposes. Please make sure the correct delivery address is entered as this cannot be changed once orders are placed.
  • We do not deliver to addresses marked PO / PO Box / GPO Box / RMD (Roadside Mail Delivery) / RSD (Roadside Delivery).
  • Other delivery conditions may apply for certain products depending on your location.
  • To fight fraud, Microsoft Store does not permit a carrier to redirect a package to a new address after it has been shipped.

Delivery times

  • Business days are Monday through Friday, excluding holidays.
  • Our carrier does not deliver on weekends or public holidays.
  • Orders placed before 10AM local time from Monday to Friday are usually shipped the same day.
  • Orders placed after 10AM local time will typically ship the following business day.
  • Orders placed on the weekend or public holiday, or after 10:00 AM local time on Friday, will be processed on the next business day.
Region Estimated delivery time (standard delivery) - Business Days
Auckland Metro 3 - 5 days
Auckland Regional, Wellington - Metro, Christchurch - Metro, Hamilton - Metro, Tauranga - Metro, Rotorua - Metro 4 - 6 days
Wellington - Regional, Christchurch - Regional, Hamilton - Regional, Tauranga - Regional, Rotorua - Regional, Nelson, Queenstown, Dunedin, Invercargill 5 - 7 days
All other areas 6 - 8 days

*Estimated delivery timeframe is based on orders placed by 10:00 AM local time. After 10:00 AM, please add one business day.