If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Change or reset your Windows password. Accessing the account of someone who has died. Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

Windows 10. By default, File Explorer opens to Quick Access. You can set a folder to show up in Quick access so it'll be easy to find. Just right-click (or long-press) it and select Pin to Quick access.

There are different error codes or error messages that you may receive when you’re trying to make a purchase from the Microsoft Store. For more help with your specific error, go to: Xbox payment error messages and codes.

某些游戏仍作为包装商品出售，由我们线下为您配送。 查看 Microsoft Store 中是否提供可下载的游戏版本。 若要发送包装礼品，请在结帐时使用接收人的送货地址。

處理退款要求. 您可以在下列網頁登入原先進行購買的帳戶，開始任何數位遊戲產品的退款要求程序。. 請告訴我們您要求退款的原因。. 我們會使用這些資訊來改善我們的產品和程序，期盼能盡量減少日後退款要求的需求。. 如果我們核准退款要求，您將會在您 ...

Learn how to manage and set device screen time limits on Windows, Xbox, and mobile devices connected through the Microsoft Family Safety app.

如果看到在线零售商正在出售账号而不是内容，或一致地以远低于市场价值的价格出售商品，这些通常是非法和欺诈性零售商的标志。

Get Microsoft billing support. Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history.

请联系支持人员. 有关技术支持，请转到 联系Microsoft 支持 ，输入问题并选择“ 获取帮助 ”。. 如果仍然需要帮助，请选择“ 联系支持人员 ”以转至最佳支持选项。. 在出售或赠送 Windows 10 设备或 Xbox One 主机前，应按照这些步骤操作。.