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Payment, billing, and Microsoft Store help

Payment and billing help includes info about how to renew or cancel a subscription, request an exchange or refund, redeem a gift card, and view account balances.
For the Microsoft Store on Windows, get info about downloading apps and games, and managing your settings.

Get help

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Discover Microsoft Store services including help when making a purchase

We’re here to help you do more with the best-in-class devices, software, games, and resources.

From the dropdown below, select your region and explore what Microsoft Store services are available to you.

Explore Microsoft Store services

Select your country from the dropdown list below

Note: The following Microsoft Store services are only available in the United States. To find services in a different country or region, use the drop-down list above. If your country isn't listed, select All other regions.

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Trade-in and recycling program

Trade in an eligible device and get cash back to put toward a new one. And if your old device isn't eligible, recycle it for free.

Learn about trade-ins

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Virtual workshops and training

Learn more about our live, interactive workshops and training sessions.

Business and professionals
Students and families
Educators

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Need help making your purchase?

Contact a Microsoft Store sales associate to help you with your purchase.

Contact an associate
Shop with an ASL associate
Disability Answer Desk

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Product expert appointments

Book a free appointment with a product expert for personal help with shopping, setup, or training.

Personal shopping
Setup
Training

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Need help with your business? Schedule a free consultation with our business experts

We'll help you determine and implement the best solution for your business. We have a team of experts ready to help you with bulk pricing, setup and deployment, and training.

Business consultation
Business training

Note: The following Microsoft Store services are only available in Australia. To find services in a different country or region, use the drop-down list above. If your country isn't listed, select All other regions.

Two Surface laptops back-to-back

Trade-in and recycling program

Trade in an eligible device and get cash back to put toward a new one. And if your old device isn't eligible, recycle it for free.

Learn about trade-ins

Woman participating in virtual workshop

Virtual workshops and training

Check out our live, interactive workshops and training sessions.

Explore virtual workshops & training

Woman holding a credit card and laptop

Need help making your purchase?

Chat with a Microsoft Store sales associate to help you with your purchase.

Contact an associate

Woman wearing a headset while using a laptop

Product expert appointments

Book a free appointment with a product expert for personal help with shopping, setup, or training.

Personal shopping
Setup
Training

Man having virtual meeting with a Microsoft associate

Need help with your business? Schedule a free consultation with our business experts

We'll help you determine and implement the best solution for your business. We have a team of experts ready to help you with bulk pricing, setup and deployment, and training. Talk to our experts

Business consultation
Business training

Note: The following Microsoft Store services are only available in Canada. To find services in a different country or region, use the drop-down list above. If your country isn't listed, select All other regions.

Woman participating in virtual workshop

Virtual workshops and training

Learn more about our live, interactive workshops and training sessions.

Business and professionals
Students and families
Educators

Woman wearing a headset while using a laptop

Product expert appointments

Book a free appointment with a product expert for personal help with shopping, setup, or training.

Personal shopping
Setup
Training

Woman holding a credit card and laptop

Need help making your purchase?

Chat with a Microsoft Store sales associate to help you with your purchase.

Contact an associate

Photo of a virtual meeting with a Microsoft associate

Schedule a free consultation with our business experts

We'll help you determine and implement the best solution for your business. We have a team of experts ready to help you with bulk pricing, setup and deployment, and training. Talk to our experts

Business consultation
Business training

Note: The following Microsoft Store services are only available in Canada. To find services in a different country or region, use the drop-down list above. If your country isn't listed, select All other regions.

Woman participating in virtual workshop

Virtual workshops and training

Learn more about our live, interactive workshops and discover which of our training sessions will best suit your needs.

Business and professionals
Students and families
Educators

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Our promise to you

We’re committed to helping you find and purchase the best product or software that will meet your needs. That's our promise to you.

Family
Business
School

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Need help making your purchase?

Chat with a Microsoft Store sales associate to help you with your purchase.

Contact an associate

Note: The following Microsoft Store services are only available in the United Kingdom. To find services in a different country or region, use the drop-down list above. If your country isn't listed, select All other regions.

Woman participating in virtual workshop

Virtual workshops and training

Check out our live, interactive workshops and training sessions.

Explore virtual workshops & training

Woman holding a credit card and laptop

Need help making your purchase?

Contact a Microsoft Store sales associate to help you with your purchase.

Contact an associate

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Our promise to you

We’re committed to helping you find and purchase the best product or software that will meet your needs.

Personal
  Business
   Surface promise

Woman wearing a headset while using a laptop

Product expert appointments

Book a free appointment with a product expert for personal help with shopping, setup, or training.

Personal shopping
Setup
Training

Man having virtual meeting with a Microsoft associate

Need help with your business? Schedule a free consultation with our business experts

We'll help you determine and implement the best solution for your business. We have a team of experts ready to help you with bulk pricing, setup and deployment, and training. Talk to our experts.

Business consultation

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Get help with your purchase

Contact the sales team in your region if you need help to make your purchase.

Contact Microsoft Store Support

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The Microsoft Store

From Microsoft 365, Surface devices, and Xbox consoles and games, find what you need at the Microsoft Store.

Browse the Microsoft Store