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Learn how to create a USB flash drive or DVD to install or reinstall Windows 11, 10, 8.1, or 7. You'll need a reliable internet connection, a blank storage device, and a product key (if applicable).

Find out how to download and install Office 2016 on your PC or Mac, or reinstall it if you already have a product key. Learn how to activate Office 2016 and troubleshoot common issues.

Applies To: Office 2019, Office 2016, Office 2016 for Mac, Office 2013

Learn how to download and install Microsoft 365 or Office 2021 on a PC or Mac with a Microsoft account, work or school account. Find out how to activate, change versions, and troubleshoot common issues.

Applies To: Office 2024, Office 2024 for Mac, Office 2021, Office 2021 for Mac, Office 2019, Microsoft 365 for home, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Admin, Microsoft 365 for Mac, Office 365 Germany - Enterprise, Office 365 Germany - Enterprise admin

Learn how to locate your BitLocker recovery key, a 48-digit number needed to unlock an encrypted drive in Windows. See where to find it attached to your Microsoft account, work or school account, printout, or USB flash drive.

Learn how to activate Microsoft 365 or a non-subscription version of Office with different scenarios and methods. Find troubleshooting tips for activation errors and product keys.

Applies To: Excel for Microsoft 365, Word for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, Access for Microsoft 365, OneNote for Microsoft 365, Publisher for Microsoft 365, Visio Plan 2, Excel 2024, Word 2024, Outlook 2024, PowerPoint 2024, Access 2024, OneNote 2024, Project Standard 2024, Visio Professional 2024, Visio Standard 2024, Office 2024, Excel 2021, Word 2021, Outlook 2021, PowerPoint 2021, Access 2021, Project Standard 2021, Publisher 2021, Visio Professional 2021, Visio Standard 2021, Office 2021, OneNote 2021, Excel 2019, Word 2019, Outlook 2019, PowerPoint 2019, Access 2019, Project Standard 2019, Publisher 2019, Visio Professional 2019, Visio Standard 2019, Office 2019, Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, Access 2016, OneNote 2016, Publisher 2016, Office 2016, Microsoft 365 for home, Office for business, Microsoft 365 admin, Project for Office 365

Learn how to use Microsoft Translator to translate webpages in Microsoft Edge browser. You can choose the language to translate to, turn translation on or off, and revert to original language.

Applies To: Microsoft Edge

Learn how to use Microsoft Defender to check your device for viruses or malware on Windows, Android, or Mac. Find out the signs of infection, the types of scans, and how to run Microsoft Defender Offline for a deeper scan.

Applies To: Microsoft Defender on Android, Microsoft Defender on Mac, Microsoft Defender on Windows

Learn how to diagnose and fix errors in your Outlook mail profile that might prevent you from receiving emails. Follow the steps for Outlook 2016 or use the Microsoft Support and Recovery Assistant tool.

Applies To: Outlook for Microsoft 365, Outlook 2024, Outlook 2021, Outlook 2019, Outlook 2016, Office for business, Office 365 Small Business, Microsoft 365 admin

Learn how to download and use the Office offline installer to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your PC. Follow the steps for your plan and activate Office after installation.

Applies To: Office 2024, Office 2021, Office 2019, Office 2016, Microsoft 365 for home, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Small Business Admin, Office 365 operated by 21Vianet - Admin, Office 365 Germany - Enterprise, Office 365 Germany - Enterprise admin

Find solutions to common problems, or get help from a support agent for Microsoft products and services. Sign in to get personalized help and chat with a Microsoft specialist.