If you're using Windows Mail and Calendar and your accounts are supported in new Outlook, you will see a toggle in the upper right of the Mail app in Windows 10 and 11 to Try the new Outlook. This option downloads the new app and switches your preferred email client.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

Activate Microsoft 365 or a non-subscription version of Office. When you start an Microsoft 365 app that's not activated, you'll be prompted to sign in to Microsoft 365. Be sure to sign in using the Microsoft account, or work or school account, that you used to buy or subscribe to Microsoft 365.

For Microsoft 365 Family or Personal subscriptions: Select Install premium Microsoft 365 apps and follow the prompts to install or reinstall the desktop apps. On the Microsoft 365 subscription tab, select Manage. From here you can: Renew your subscription with a prepaid code or card. Learn more.

SharePoint is a browser-based app that you connect to through your web browser, like so: Go to office.com, and sign in to your work or school account. In the upper left corner of the window, select the app launcher > All apps > SharePoint.

Sign in using Microsoft Authenticator. Microsoft Authenticator helps you sign in to your accounts if you've forgotten your password, use two-step verification or multi-factor authentication, or have gone passwordless on your account.

If your printer's status displays "Printer in error state," there may be a problem with the printer itself. If these first two steps did not resolve the error, check the printer for low paper or ink, and be sure the cover isn't open and the paper isn't jammed. If your printer still doesn’t work, continue to step 3.

Open Device Manager. Windows 10. In the search box on the taskbar, type device manager, then select Device Manager from the menu. Was this information helpful?

Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts.