A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Check the Xbox services, games, and apps for any service outages.

Xbox Support 提供有关 Xbox、Game Pass 和账单问题的帮助，并通过社区提供建议和客户服务。

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Countries eligible for prorated refunds on Microsoft subscriptions Different countries have different prorated refund policies, and eligibility may vary based on the duration of the subscription and whether or not it's an initial purchase. Check your eligibility for receiving a prorated refund below. To cancel your subscription and receive a prorated refund (if eligible), go to Services ...

Discusses the release of the Malicious Software Removal Tool (MSRT) to help remove specific prevalent malicious software from Windows-based computers.

Learn how to request a replacement for your Xbox controller and check its warranty status.

注意: 请注意，Surface 商业设备的支持案例只能 联机 启动。 对于批量许可支持，请打开Microsoft 365 管理中心，选择“ 帮助 & 支持 ”，并搜索“管理批量许可”或提交 联机支持请求。 请不要忘记包括你的许可证 ID 或协议编号、你的联系人电话号码 & 电子邮件地址，以便我们可以联系你。 如果已有 ...

Last updated: February 2026 Microsoft 365 Copilot Chat makes translating text easier and faster than ever before. With just a few simple steps, you can get accurate and contextually appropriate translations to meet your needs. But this isn’t just generic translation—you can use the chat to get just the kind of translation you need. Get started Go to Microsoft 365 Copilot. Add the content ...

Microsoft Copilot is your AI companion designed to help you with a range of tasks and activities. Activity history is a record of the things you type in Copilot and the AI-assisted responses you receive from Copilot. To manage your Copilot activity history, start by signing in to the privacy dashboard with your Microsoft account. Manage activity history for the Copilot app To manage your ...