In certain countries, if you purchased a subscription from the Microsoft Store you may be able to cancel and receive a prorated refund.
Tip: If your payment is past-due, you can cancel the subscription immediately. Go to Services, and for the subscription you want to cancel select Manage > Cancel subscription, and then follow the remaining prompts. Once you cancel, you won't be charged for the past-due amount.
Countries with a prorated refund
Different countries have different prorated polices, for example the duration of the subscription and whether or not it's an initial purchase can determine if you're eligible for a prorated refund. Check your eligibility for receiving a prorated refund below.
To cancel your subscription and receive a prorated refund (if eligible), go to Services & subscriptions for your Microsoft account, find the subscription you want to cancel, select Manage > Cancel subscription, and follow the prompts.
All subscription lengths
All subscription lengths (annual, monthly, or other durations) are eligible for a prorated refund if the purchase was made from one of the following countries:
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Canada
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Israel*
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Korea
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Turkey
Note: *In Israel, you can also contact support by phone:
Israel
+972 (0)9 76 25 400
עברית, English
Subscriptions longer than 1 month and renewed
A subscription longer than one month (such as an annual subscription) which has also been renewed, and purchased from one of the following countries, is eligible for a prorated refund for the renewal period only.
Note: Note monthly subscriptions and initial (pre-renewal) purchases aren't eligible for a prorated refund.
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Denmark
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Finland
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Germany* (purchased after March 1, 2022)
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Netherlands
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Poland
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Portugal
Note: *If you purchased your subscription in Germany, you can cancel without signing into your Microsoft account. You'll need a few pieces of information to do so. Please go here and follow the prompts.
For countries not listed above
To cancel a subscription outside of one of these countries, see How to cancel your Microsoft subscription.
For our complete cancellation policy, see the Microsoft Store Terms of Sale.
