A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

联系 Microsoft 支持人员。查找常见问题的解决方案，或从支持专员那里获取帮助。

Find everything you need to manage your Microsoft account, Xbox profile, and more.

Phishing (pronounced: fishing) is an attack that attempts to steal your money, or your identity, by getting you to reveal personal information -- such as credit card numbers, bank information, or passwords -- on websites that pretend to be legitimate. Cybercriminals typically pretend to be reputable companies, friends, or acquaintances in a fake message, which contains a link to a phishing ...

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Can your Xbox console connect to the Xbox network, but you can't hear your friends online within a game or a party? Or are you unable to host or join a multiplayer game? If so, then you may be encountering an issue related to Network Address Translation (NAT).

Check the Xbox services, games, and apps for any service outages.

Learn how to protect your PC, identity, and data from tech support scams.

Need help with an Xbox console, an Xbox game or Xbox network? Find out how to get in touch with us.