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Learn how to access your Outlook.com, Hotmail, Live, or MSN email account with your Microsoft Account username and password. Find solutions for common sign-in problems and get help from the Outlook.com community.

Applies To: Outlook.com

Learn how to reset your Microsoft account password if you know your username but not your password. Follow the steps to verify your identity, get a verification code, and create a new password.

Applies To: Microsoft account dashboard

Learn how to fix errors in your Outlook mail profile that prevent you from connecting to your email. Follow the steps to repair your profile, run Windows Update, or use the Microsoft Support and Recovery Assistant.

Applies To: Outlook for Microsoft 365, Outlook 2024, Outlook 2021, Outlook 2019, Outlook 2016, Office for business, Office 365 Small Business, Microsoft 365 admin

Learn how to download and install Microsoft 365 or Office 2019, 2016, or 2013 on your PC or Mac. Find out how to activate Office, troubleshoot issues, and switch languages or bit versions.

Applies To: Office 2019, Office 2016, Office 2016 for Mac, Office 2013

Learn how to create a USB flash drive or DVD to install or reinstall Windows 11, 10, 8.1, or 7. You'll need a reliable internet connection, a blank storage device, and a product key (if applicable).

Learn how to download and install Microsoft 365 or Office 2021 on a PC or Mac with a Microsoft account, work or school account. Find out how to activate, troubleshoot, and change versions of Microsoft 365 or Office.

Applies To: Office 2024, Office 2024 for Mac, Office 2021, Office 2021 for Mac, Office 2019, Microsoft 365 for home, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Admin, Microsoft 365 for Mac, Office 365 Germany - Enterprise, Office 365 Germany - Enterprise admin

Learn how to locate your BitLocker recovery key, a 48-digit number needed to unlock an encrypted drive in Windows. See where to find it attached to your Microsoft account, work or school account, printout, or USB flash drive.

Learn how to spot and report phishing messages that try to steal your personal information or money. Find out how to verify the sender, link, and domain of suspicious emails or Teams messages.

Find the POP, IMAP, or SMTP settings for your Outlook.com account to add it to Outlook or another mail app. Learn how to enable POP or IMAP access, troubleshoot connection errors, and get help from Microsoft.

Applies To: Outlook for Microsoft 365, Outlook for Microsoft 365 for Mac, Outlook 2024, Outlook 2024 for Mac, Outlook 2021, Outlook 2021 for Mac, Outlook 2019, Outlook 2016, Outlook Web App for Office 365, Outlook Web App for Office 365 Small Business, Outlook on the web, Outlook.com, Outlook Web App for Office 365 operated by 21Vianet, Outlook Web App Light, New Outlook for Windows, Outlook for Android, Outlook Mail for Windows 10, Outlook on the web for Exchange Server 2016, Outlook on the web for Exchange Server 2019, Outlook Web App

Para obtener soporte técnico en Outlook.com, haga clic aquí o seleccione Ayuda en la barra de menús y escriba la consulta. Si la autoayuda no resuelve el problema, desplácese hacia abajo hasta ¿Necesita más ayuda? y seleccione Sí.. Para ponerte en contacto con nosotros en Outlook.com, tendrás que iniciar sesión.

Applies To: Outlook.com