Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

联系 Microsoft 支持人员。查找常见问题的解决方案，或从支持专员那里获取帮助。

如果我的代码来自其他区域，该怎么办？ 某些数字代码适用于可能与帐户上的区域设置不匹配的特定国家/地区。 如果你的帐户与你的物理区域匹配，并且你的代码是从你所在地区的零售商处购买的，请确保设备上的区域也与你的物理位置匹配。 若要从 Xbox 主机执行此作，请执行以下作：

Learn how to redeem Xbox prepaid codes for games, subscriptions, and digital content, and enjoy endless surprises with your Xbox account.

The type of support Microsoft provides depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription. Learn more about which products are included for home or for business.

要更改电子邮件地址或用于服务订单的退货交付地址，你需要取消订单，然后重新提交。 如果已经发出 Xbox 设备，但发现需要将其送至与订单上所列地址不同的地址，请与承运商联系。 如果你已发出控制器、电源或其他配件，或支付了将直接发送给你的货物的款项，但发现需要将更换产品发送到不 ...

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Learn how to redeem prepaid codes for Xbox games, subscriptions, or downloadable content using your account.

Support for Windows 10, Office 2016 and Office 2019 has ended on October 14, 2025. Learn more about your options for Windows 10 or for Office.

获取与管理你的 Xbox 订阅、帐单问题等有关的详细信息。