To use Microsoft 365 on your new device, you can activate Microsoft 365 as a 1-month trial of Microsoft 365 Family. You can also buy Microsoft 365 or a non-subscription version of Office, add Microsoft 365 to an existing Microsoft 365 subscription, or enter a product key from a new product key card.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

A BitLocker recovery key is needed when BitLocker can’t automatically unlock an encrypted drive in Windows. This key, which is a 48-digit number, is used to regain access to the drive. You might be prompted for the BitLocker recovery key during startup, due to a security risk or hardware change:

Get the steps for changing your home page in Microsoft Edge, Internet Explorer 11, Google Chrome, Firefox, and Safari.

Learn how to activate Windows using a product key or digital license, check your activation status, and link your Microsoft account.

Two-step verification (sometimes called multi-factor authentication) helps protect you by making it more difficult for someone else to sign in to your Microsoft account. It uses two different forms of identity: your password, and a contact method (also known as security info).

If you intend to change your email password, you must do that with your email provider (e.g., Microsoft 365, Gmail, Yahoo, iCloud, Xfinity, or a corp. Exchange server). Then you will need to update the password in Outlook.

Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts.

This feature works for links to Word, Excel, or PowerPoint files, stored on OneDrive or SharePoint, that you click in Word, Excel, Outlook, or PowerPoint for Microsoft 365 on Windows or Mac. Once a user turns this feature on, it will apply to all three apps - Word, PowerPoint, and Excel.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.