If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more. Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

Learn more about our Xbox subscription refund policy. You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) by canceling your subscription in the steps that are outlined in the section “Canceling a subscription.”.

Xbox 订阅取消和退款. 你可以随时取消 Xbox 订阅。. 关闭定期计费将停止订阅的未来扣费，并使你在订阅到期之前使用其权益。. 你也可能有资格立即取消并获得退款；但不是所有订阅费用都能退款。. 了解如何在下面的“取消订阅”部分中取消 Xbox 订阅并检查退款 ...

If your name, billing address, expiration date, or CVV number has changed for your Microsoft account payment method, you can update it. Update your payment method online. Sign in to the Payment options page with your Microsoft account.

To add a new credit card, bank card or other payment method to your Microsoft account, follow the steps below: Select Sign in below to go to the Payment options page of your Microsoft account dashboard. Sign in. Add the new details by selecting Add a new payment method.

如果你从 Microsoft 购买了产品，则可以请求退款、换货或退货。. 游戏和应用程序 硬件. 数字商品（如应用、游戏、附加内容、订阅、电影、电视节目和书籍）不可退货，除非适用于产品/服务本身的法律声明你符合退款条件。. 有关退货和退款政策的详细信息，请 ...

你不能将游戏作为数字礼品发送. 以下是一些可能的原因：. 你已达到可发送的数字礼品数量限制。. 此策略旨在保护我们的游戏社区。. 可能需要等待 30 天才能再次尝试。. 此游戏可能无法以数字形式赠送。. 请查看产品页面。. 可作为礼品发送的数字产品包括 ...

Get Microsoft billing support. Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history.

Get started with Microsoft Teams (free). Explore your options, find out what’s new, browse help topics, and more.